Sims 3 I.d is too short!?!?
Shamelessly quoting myself:
@eaursula wrote:
I have only a 16-digits code in my Origin client! Nothing works now!
We’re aware of the 16 digit / 20 digit conflict issues with Sims 3 Starter Pack. We didn't become aware of the problem, until we saw a pattern in where users were redeeming the product code.
If you redeem the 16 digit humble code in the client, your game details page should have a proper 20 digit key for installing the game. (However it is still possible to have not gotten an updated 20 digit key)
If you unfortunately redeemed the game through www.origin.com/account it would retain the same 16 digit key instead of issuing a proper 20 digit key needed for the game. [For some who tried this and we redirected you to the thesims3.com to redeem your code this was also incorrect. This was our mistake]
We're are also working on the overall longevity game redemption issues on our side.
We are extremely sorry for the mixture of confusion and frustration that this has caused.
We will be working the next 24 hours on automatically updating all accounts that were affected by this glitch, to ensure you get a proper key for the game. I assure you that we will get this fixed.
I would also like to say thank you to everyone who has participated in the HumbleBundle and has helped raise money for charity, but again we are sorry for this issue, and we're working to resolve this.Source: http://forum.ea.com/eaforum/posts/list/9666913.page
