Sims 3 not launching on new windows 10 laptop
I just bought a new acer laptop that runs windows 10, for the soul purpose of playing the sims 3. I downloaded Origin then downloaded the sims 3 and all my expansion packs, everything went smoothly w...
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Alright, so on august 12th I spent a little more than 2, in-consecutive hours, on the phone with EA. It's not smart on my part to wait this long to reply, but this is so frustrating that I left it for a couple weeks, I'll try to remember everything we did. On the first phone call he downloaded a new version of the sims 3 onto my origin account, he was sure this was the solution, but, naturally with my luck it wasn't. Second phone call we were looking into my graphics cards, I believe I turned off one the two that came if my laptop off, and tried launching it again, did't work. Third phone call we downloaded a bunch of files called "VC_redistx64" and "VCresdist_x84" and installed those, but it didn't launch, and at that point I left it and didn't call back a forth time, because, oh my god this is annoying. The technical support guy on the third call said something like, he's sure it's some program or setting on my laptop is preventing the game from launching. I'm really at a loss though at what could be preventing it from launching considering I've tweaked some much so far.
@marinamennear Since you first posted, two other users with Acer laptops have reported the same issue. More specifically, your three laptops all have the same processor and the same graphics driver, which strongly suggests that the driver itself is the issue. Unfortunately, Acer doesn't provide a newer driver at this time. But you can force the install of the newest Intel driver for your graphics chip. I explained how to do it for another user here:
This user didn't get back to me, so I have no idea whether they tried the new driver, let alone whether it worked. The driver itself is compatible; it's just that the driver provided by Acer is tailored to your particular computer as opposed to being more generic. Many laptop manufacturers block users from installing their own drivers for this very reason. But that doesn't mean it won't work, just that it's best not to replace the manufacturer's driver unless you have a very specific reason for doing so.
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