Sims 3 not working

the game is not working at all

noahayo3  it worked once. than when I tried playing it a again it didn't work.

jordyou23  Please ignore the second part for now.  For the "serious error" message, please see the first post of this master thread:

[Current Issue] Sims 3 "serious error" when loading save | EA Forums - 8322938

noahayo3  Please describe what happens when the game stops working.

It works now thanks u. It was because of one drive. But i can not login to my EA account  puzzlezaddict 

jordyou23  Can you login to your account on EA sites?  I don't know whether this account you're using here is the one that owns Sims 3.  And can you login to the Sims 3 Store site, or the launcher?

puzzlezaddict Yes I can login to EA site but not on the sims 3 

jordyou23  If you're using a VPN, please disable it.

Otherwise, does your password contain special characters?  If so, please change it to something with only letters and numbers.  Either way, please delete the file labeled [your email].bin in Documents > Electronic Arts > The Sims 3 > Downloads.  Please also clear Edge's Internet Explorer-mode data, as described towards the end of this article:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4