Forum Discussion

Anonymous

12 years ago

Solved

Sims 3 Password Issue. Not an incorrect password!

I could not remember my password (since I always have it logged in) so I recently changed it. Now it keeps saying incorrect password whenever I attempt to log in! The only way I can log in is to chan...

technical issues

crinrict
12 years ago
I would contact a game advisor if they know anything

Game advisors can be found through live chat.

https://help.ea.com/en/contact-us/

Click on the orange NEXT button

Select a platform

Click on the orange NEXT button

Select a topic and describe your problem in a few words

Click on the orange NEXT button

Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Anonymous

12 years ago

It already is the same email address for both. If I were to use the "forgot password" option to reset it, it will let me log into at least the SIMS website ONE time and then go back to telling me my password is incorrect, but still never able to log into the game. I cannot for the life of me figure out what's going on.

crinrict

Hero+

12 years ago

I would contact a game advisor if they know anything

Game advisors can be found through live chat.