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hannashaven's avatar
hannashaven
3 years ago
Solved

Sims 3 Store Content Will Not Install on New EA App

Hello! I followed everything from this now closed thread, but store content will still not install. Support said the best option was to start a new thread since they've had a lot of people saying thi...
technical issues
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @hannashaven  Did you also try installing the store content into a clean user folder, as described in the last post in that locked thread?  If not, that's the next step.

    If that doesn't or didn't help, the next step is to try downloading with a different browser than your usual one, for example Firefox works well with the store.  Please use another clean folder for this test, just to be thorough.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@hannashaven  Did you also try installing the store content into a clean user folder, as described in the last post in that locked thread?  If not, that's the next step.

If that doesn't or didn't help, the next step is to try downloading with a different browser than your usual one, for example Firefox works well with the store.  Please use another clean folder for this test, just to be thorough.

  • hannashaven's avatar
    hannashaven
    3 years ago

    @puzzlezaddict Trying a different browser worked with the clean folder! I tried the clean folder about three times last night but hadn't thought to try it using a different browser. Thank you so much! You're amazing! You've solved tons of my game issues! I hope EA can get a handle on this soon.

  • freakyteen21's avatar
    freakyteen21
    Seasoned Vanguard
    2 years ago

    I'm having the issue where the ea app says I own Roaring heights and monte vista, but won't download or install; I go to the sims 3 store (regardless of browser) and it shows I don't own it, when I do own it; I've always had issues where the store tells me I don't own a pack I bought payed for and have played previously. How can I install these worlds when the ea app doesn't have a download feature for these? and restarting my pc, as well as clearing cache on the ea app don't work as I've tried it many times.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @freakyteen21  When you bought Roaring Heights and Monte Vista, you should have one email receipt for each purchase, which in turn would have had product codes for you to register on the Store site.  Did you receive the emails, and if so, did you register the codes?   Not doing so would explain why the worlds show as owned in the EA App but not in the Store.

    • roberta591's avatar
      roberta591
      Hero (Retired)
      2 years ago

      @freakyteen21Store content can be downloaded while in game. Open the game and in the load game screen and further click the optiond (...) and click Open Downloads Dashboard. In live mode there is an option Player Profile and Wall. Most features (but not all) of tnesims3.com is available in game now. If you bought the content from the store or the app may (probably) won't get an email but the item will probably say you own this. Another thing to check if you bought the item from EA is your EA account purchase history. Packs may have to be installed from the EA app. click manage next to play and click manage add-ons.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @roberta591  If the Store site thinks someone doesn't own content, it also won't be downloadable from within the game.  That's just how it works.

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