This issue appears to be fixed as of December 4.
Ok, updated question:
I am now running the base game just fine. But I am having troubles getting the expansion packs to download. I click "Download" and just nothing happens.
I am trying to get it to work on MacOS Big Sur 11.0.1.
I am no expansion packs that download, only the base game is working.
The packs I own are:
- Into the Future
- Pets
- Supernatural
@KetieSaner If you have the Origin technical preview enabled, disable it. Hover over your username, select Application Settings, then under Application (the first header), scroll down to Client update and turn off the option to "participate in technical previews." Then quit Origin and launch it again. You may also need to run the Origin reset tool; be sure to repair Sims 3 (right-click on the icon in your Origin library) afterwards.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
If that doesn't help or isn't the issue, try this workaround:
https://answers.ea.com/t5/Technical-Issues-Mac/Sims-3-64-bit-packs-won-t-download/m-p/9788377#M14594
Thanks again for your answer.
I went through changing the settings, quitting and relaunching Origin - that didn't change anything.
I tried the reset tool: After resetting and reopening Origin it updated my The Sims 3 base game (and told me it had downloaded and installed my The Sims 4 expansions - which had already been installed - but, hey, thanks for telling me!) - but The Sims 3 expansions are still not downloaded/installed and the Download button is still unresponsive.
I went through the workaround you linked to including quitting and re-opening Origin. Same result: Base Game works - Expansion packs uninstalled/Download button unresponsive.
I will let Origin run in the background and maybe do its thing now for a bit as it has installed a Sims 3 base game update - who knows maybe that helps.
Any other ideas of what I can try are obviously still appreciated!
I’m also having the same issue.
I spoke to support on chat and they said it’s a known issue and to just wait for it to be resolved ☹️
Let me know if you do manage to get a work around. Hopefully we’ll be able to play soon!
