Store content uninstalls suddenly
I have a recurring issue where all my store content gets unistalled suddenly. In the launcher there's a box symbol next to these items whenever this happens. I have read all threads I could find ...
Forum Discussion
EA_Cade
Community Manager
Community ManagerHiya @Tootles04 @sim3fan13132 @13freyja @breath2death
Thanks for letting us know about this, if you could provide an EA Error Report ID in this thread they greatly aid us in determining the root cause of these issues.
@EA_Cade I don't understand why this thread is marked as solved, with you stating that the EA app update fixed the issue almost two years ago, when there's clearly people still experiencing this. I don't even have the words to explain how bad this feels as a consumer, to have content that I purchased (not inexpensively) over 10 years to suddenly be unavailable (in a game-breaking way if you were playing in store worlds, which I was), because of a forced change to a new launcher. I have spent literal days trying to get my game to work, meticulously redownloading store content only for it disappear a few days later. I've tried on a clean Sims 3 folder many times and the issue persists.
This issue is experienced only by users of the EA app. Currently, our only legal option for a true fix is to switch to playing on Steam (requiring buying the game and all expansions again- out of the question for most- and on principle I will not pay EA more money for a problem they created). The loyal, paying players are getting the absolute short end of the stick, while the people who got their game illegally are getting to happily enjoy their game. It's honestly a slap in the face.
Is there any insight you can give us? Is a fix still being worked on? Or should we start requesting refunds for all store items purchased?
