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Theresa16Alan's avatar
Theresa16Alan
2 years ago
Solved

The SIMS 3 Supernatural Installation error

Heii there!

I just activated my code for SIMS 3 Supernatural, started the download and at 72% it began installing and failed to do so without error code.

I have attempted relaunching the EA App, running it in admin mode and relaunching the download.

I'd love some assistance with this.

Best regards

Theresa

pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @Theresa16Alan 

    Are you seeing any kind of error message when the download stops? 

    Let's try the following steps:

    • Open task manager, locate EA Background Service, and end task
    • Clear the cache for the EA app
    • Run the EA app as an administrator 
    • Check for any background applications blocking the EA App
    • Try lowering your User Access Control Settings:
      • Close the EA app
      • Click the Windows button and type "UAC" in the search field
      • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
      • Click Okay the bottom of the window
      • Open the EA app client and try starting the download again

    Let me know how this works for you! 

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Theresa16Alan 

    Are you seeing any kind of error message when the download stops? 

    Let's try the following steps:

    • Open task manager, locate EA Background Service, and end task
    • Clear the cache for the EA app
    • Run the EA app as an administrator 
    • Check for any background applications blocking the EA App
    • Try lowering your User Access Control Settings:
      • Close the EA app
      • Click the Windows button and type "UAC" in the search field
      • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
      • Click Okay the bottom of the window
      • Open the EA app client and try starting the download again

    Let me know how this works for you! 

  • Theresa16Alan's avatar
    Theresa16Alan
    2 years ago

    Hello,

    I have solved it. I had some of the games/expansions on CD and some digitally in EA. I added them all in EA, uninstalled them all and then downloaded them via EA. Then the latest expansion also worked without any problems.

  • dilara05's avatar
    dilara05
    2 years ago
    @EA_Solaire Hey, for me it's not working and ive spend 20 euro in the inline shop to buy it. please help ☹️
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @dilara05 

    Where did you purchase your pack from, and are you seeing a specific error message? 

  • SWEETYLILI123's avatar
    SWEETYLILI123
    Seasoned Novice
    11 months ago

    Wait I’m having the same issue I don’t understand what you did cause I have some digital and some with disc’s and I can’t install the disc via the ea app what did you do 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @SWEETYLILI123  Can you register your discs in the EA App, or have you done so already?  Once they're added to the App, you can download them without needing a disc.

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