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texansky's avatar
texansky
Seasoned Ace
2 years ago

Unable to Download from the Exchange


@EA_Cade
I'm not able to download lots or families from the Sims 3 Exchange. I suspect there is a problem with the website.

Lots:
assetId: 9568273|Exchange Download Failure. Download manifest server error.
assetId: 9568635|Exchange Download Failure. Download manifest server error.

Sims household couple:
assetId: 9569772|Exchange Download Failure. Download manifest server error.

6 Replies

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  • @EA_Cade
    This issue has cropped up again. I'm getting the same message as above when trying to download anything from the Exchange. Clearing both Chrome and Edge browsers didn't help.
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    "texansky;c-18330437" wrote:
    @EA_Cade
    This issue has cropped up again. I'm getting the same message as above when trying to download anything from the Exchange. Clearing both Chrome and Edge browsers didn't help.


    Thanks for letting us know, I've flagged this with the team for investigation now :)
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    "texansky;c-18330437" wrote:
    @EA_Cade
    This issue has cropped up again. I'm getting the same message as above when trying to download anything from the Exchange. Clearing both Chrome and Edge browsers didn't help.


    Heya,

    So far we've been unable to replicate this issue on our side. Do you have any firewalls or security settings that may be blocking you?
  • I just downloaded a few items from the exchange on my PC to see if I had the same issue, and I didn't.
  • @EA_Cade
    I was able to download a family and a community lot a short while ago. However, now I am getting a 502 Bad Gateway error when trying to go to a link on the Exchange. I cleared both my Chrome and Edge browsers. In addition, I am unable to bring up the store.thesims3.com at all (store.thesims3.com is currently unable to handle this request - HTTP error 503).
  • My launcher isn't working properly. When I try to install downloads it doesn't install it, this has been a few weeks. It gives no message nor is in installed content tab and not in game either. Today I tried to uninstall some sims and it would not work either, the sims were still installed. :-(

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