UPDATED 8/20: Crash can occur when uninstalling Lucky Palms
**UPDATE 8/20/12**
A fix for the Clearstory Window that can not be CAS-styled will be shipping in the Seasons patch. You do not need to purchase Seasons to get this fix, you just need to download the patch (which you'll want anyway, it adds swimming to base game! ;-))
This fix will patch the catalog version of the window to include a preset so that it is properly CAS-styable.
**UPDATE 7/31/12**
If you purchase/download Lucky Palms after 12pm PST 7/31 you will not experience the uninstall crash. The issue that was leading to the crash has been resolved and the Lucky Palms world updated on The Sims 3 Store.
Because uninstalling Lucky Palms can lead to the crash we do not recommend you update Lucky Palms if you already have it installed.
If you do choose to update please back-up your saved games before doing so and be sure to remove ALL Lucky Palms objects (which will require individually selecting each asset in the Launcher for uninstall)
Uninstalling Lucky Palms will remove any saved games in that world, so it is very important that you back up your Saves if you choose to uninstall. Please see the bottom of this post ("To Fully Uninstall Lucky Palms and All related objects") for steps to uninstall Lucky Palms and all of it's objects.
In addition to fixing the crash the updated version of Lucky Palms contains a fix for the Clearstory Window that was not CAS-stylable. We are working on a way to bring this fix to the community that will not require an uninstall of Lucky Palms, so please be patient. Again, we do not recommend you uninstall Lucky Palms since it can lead to a crash.
**Original Message**
We have discovered an issue that can occur when uninstalling Lucky Palms. If you uninstall Lucky Palms an error can occur that causes the launcher to crash on start-up.
We are working on a fix for this issue. In the meantime, if you plan to uninstall Lucky Palms please remove the World and be sure to uninstall the Heavenly Bells Slanted Columns individually via the Launcher (see steps below)
If you have uninstalled Lucky Palms and you are encountering a crash please delete the DCCache folder found here: Electronic Arts\The Sims 3
This will remove all installed content, but it will resolve the crash and you will be able to reinstall content via the launcher.
If you have any questions please post here and we will do our best to help.
To uninstall Lucky Palms:
1. Got to the Installed Content tab in the Launcher.
2. Search for the Heavenly Bells Slanted Column and select these assets – there are 3 - individually in the Launcher.
http://www.thesims3.com/content/global/images/forumimages%20/sims3launcher_LPPost.JPG
3. Find and select the check box for the Lucky Palms world as seen below.
http://www.thesims3.com/content/global/images/forumimages%20/sims3launcher_LPPost2.JPG
4. Select the Uninstall button and wait for the uninstall success confirmation dialogue.
To Fully Uninstall Lucky Palms and All related objects:
1. Go to Electronic Arts/ The Sims 3 and search for the Saves folder.
2. Move or Copy the Saves folder to your desktop.
3. Open the launcher and select Lucky Palms and the following objects to uninstall:
• Weather Blocker
• Wind Turbine (3 versions all same name)
• Dustin ’Rocks
• Trashcan
• Desert Arms military Base
• The Wong Way Bistro Chair
• Desert Diner
• Athletic Announcement Sign
• Prickly Pear Cactus
• Prickly Pear Cactus with Fuchsia Flowers
• Prickly Pear Cactus with Yellow Flowers
• Prickly Pear Cactus with Orange Flowers
• Pier Piece l
• Pier Piece ll
• Pier Piece lll
• Pier Piece lV
• Clearstory 3-Tier Window
• Yucca Plant with Blossoms
• Yucca Plant without Blossoms
• Desert Debris
• Desert Oasis Hot Tub
• Mesquite Tree
• Mesquite Shrubbery
• Area-52 Test Labs
• Goody’s Groceries
• Sahara Corporate Headquarters
• Custer’s Cattle Guard
• Modern Mailbox
• Small Dustin’Rocks
• Heavenly Bells Slanted Column (3 versions with same name)
• Silver Swallow Day Spa
• The Warehouse
• The Solitary Novel
• City Hall
• Local Law Enforcement
• Contemporary Curtains by Dave
• Lucky Llamas Stadium
• Mysterious Modern Masterpiece
• Palm Royal
• Desert Palm Tree
• The fortunate Fool’s Suit
• Wishing Well
• The Sun’s Garden
• Brittlebrush Academy
• Sectional Cement Fence
• Clearstory Rectangular Window
• Joshua Tree
• The Wong Way Bistro Table
• Lucky Eight Ball Dress
• Imagine That! Theater
• 7 (Casino Venue) (Gold Version only)
• Nectar is Necessary Bar (Gold Version only)
• Casino Column (3 Versions same name) (Gold Version only)
• Nectar is Necessary Barstool (Gold Version only)
• Triple Riches Slots O’Jackpots Slot Machine (Gold Version only)
• Hit’em harder Blackjack Table (Gold Version only)
• Simoleans in Love Fountain (Gold Version only)
• The Lucky Simolean Casino Sign (Gold Version only)
• The Window to Prosperity (Gold Version only)
• The Not-So-Modern Wall Sculpture (Gold Version only)
• Lucky’n’Love-seat (Gold Version only)
4. Remove the older Version of Lucky Palms from the Downloads folder (if applicable).
5. Download the updated version of Lucky Palms from the Store.
6. Install Lucky Palms.
7. Place the Saves folder back into Electronic Arts/ The Sims 3.
A fix for the Clearstory Window that can not be CAS-styled will be shipping in the Seasons patch. You do not need to purchase Seasons to get this fix, you just need to download the patch (which you'll want anyway, it adds swimming to base game! ;-))
This fix will patch the catalog version of the window to include a preset so that it is properly CAS-styable.
**UPDATE 7/31/12**
If you purchase/download Lucky Palms after 12pm PST 7/31 you will not experience the uninstall crash. The issue that was leading to the crash has been resolved and the Lucky Palms world updated on The Sims 3 Store.
Because uninstalling Lucky Palms can lead to the crash we do not recommend you update Lucky Palms if you already have it installed.
If you do choose to update please back-up your saved games before doing so and be sure to remove ALL Lucky Palms objects (which will require individually selecting each asset in the Launcher for uninstall)
Uninstalling Lucky Palms will remove any saved games in that world, so it is very important that you back up your Saves if you choose to uninstall. Please see the bottom of this post ("To Fully Uninstall Lucky Palms and All related objects") for steps to uninstall Lucky Palms and all of it's objects.
In addition to fixing the crash the updated version of Lucky Palms contains a fix for the Clearstory Window that was not CAS-stylable. We are working on a way to bring this fix to the community that will not require an uninstall of Lucky Palms, so please be patient. Again, we do not recommend you uninstall Lucky Palms since it can lead to a crash.
**Original Message**
We have discovered an issue that can occur when uninstalling Lucky Palms. If you uninstall Lucky Palms an error can occur that causes the launcher to crash on start-up.
We are working on a fix for this issue. In the meantime, if you plan to uninstall Lucky Palms please remove the World and be sure to uninstall the Heavenly Bells Slanted Columns individually via the Launcher (see steps below)
If you have uninstalled Lucky Palms and you are encountering a crash please delete the DCCache folder found here: Electronic Arts\The Sims 3
This will remove all installed content, but it will resolve the crash and you will be able to reinstall content via the launcher.
If you have any questions please post here and we will do our best to help.
To uninstall Lucky Palms:
1. Got to the Installed Content tab in the Launcher.
2. Search for the Heavenly Bells Slanted Column and select these assets – there are 3 - individually in the Launcher.
http://www.thesims3.com/content/global/images/forumimages%20/sims3launcher_LPPost.JPG
3. Find and select the check box for the Lucky Palms world as seen below.
http://www.thesims3.com/content/global/images/forumimages%20/sims3launcher_LPPost2.JPG
4. Select the Uninstall button and wait for the uninstall success confirmation dialogue.
To Fully Uninstall Lucky Palms and All related objects:
1. Go to Electronic Arts/ The Sims 3 and search for the Saves folder.
2. Move or Copy the Saves folder to your desktop.
3. Open the launcher and select Lucky Palms and the following objects to uninstall:
• Weather Blocker
• Wind Turbine (3 versions all same name)
• Dustin ’Rocks
• Trashcan
• Desert Arms military Base
• The Wong Way Bistro Chair
• Desert Diner
• Athletic Announcement Sign
• Prickly Pear Cactus
• Prickly Pear Cactus with Fuchsia Flowers
• Prickly Pear Cactus with Yellow Flowers
• Prickly Pear Cactus with Orange Flowers
• Pier Piece l
• Pier Piece ll
• Pier Piece lll
• Pier Piece lV
• Clearstory 3-Tier Window
• Yucca Plant with Blossoms
• Yucca Plant without Blossoms
• Desert Debris
• Desert Oasis Hot Tub
• Mesquite Tree
• Mesquite Shrubbery
• Area-52 Test Labs
• Goody’s Groceries
• Sahara Corporate Headquarters
• Custer’s Cattle Guard
• Modern Mailbox
• Small Dustin’Rocks
• Heavenly Bells Slanted Column (3 versions with same name)
• Silver Swallow Day Spa
• The Warehouse
• The Solitary Novel
• City Hall
• Local Law Enforcement
• Contemporary Curtains by Dave
• Lucky Llamas Stadium
• Mysterious Modern Masterpiece
• Palm Royal
• Desert Palm Tree
• The fortunate Fool’s Suit
• Wishing Well
• The Sun’s Garden
• Brittlebrush Academy
• Sectional Cement Fence
• Clearstory Rectangular Window
• Joshua Tree
• The Wong Way Bistro Table
• Lucky Eight Ball Dress
• Imagine That! Theater
• 7 (Casino Venue) (Gold Version only)
• Nectar is Necessary Bar (Gold Version only)
• Casino Column (3 Versions same name) (Gold Version only)
• Nectar is Necessary Barstool (Gold Version only)
• Triple Riches Slots O’Jackpots Slot Machine (Gold Version only)
• Hit’em harder Blackjack Table (Gold Version only)
• Simoleans in Love Fountain (Gold Version only)
• The Lucky Simolean Casino Sign (Gold Version only)
• The Window to Prosperity (Gold Version only)
• The Not-So-Modern Wall Sculpture (Gold Version only)
• Lucky’n’Love-seat (Gold Version only)
4. Remove the older Version of Lucky Palms from the Downloads folder (if applicable).
5. Download the updated version of Lucky Palms from the Store.
6. Install Lucky Palms.
7. Place the Saves folder back into Electronic Arts/ The Sims 3.
