Forum Discussion
Did your game eventually crash or freeze? Did you receive any error messages on your console when this happened?
- 2 years ago@EA_Solaire Just a lengthy load screen. It did not stop. I am not sure if it's just a console issue or also on pc. So longer than usual loading, and absolutely no way around it. Mainly when you try to manage world or travel. It involves the world map. Playing within your lot, I see nothing out of the ordinary. The game did update and I installed For Rent. But problem still exists. Please look into it. It seems never ending at times.
- msevedez2 years agoSeasoned Novice
This is something I am also experiencing on the PlayStation console. I even went through the process of uninstalling the game and all the packs for it and re installing and it is still on an endless load screen. No failure, or error message. Just continuous loading for over an hour. I pre ordered the pack and was able to play the day of release and the following day, but I have not been able to access any of my loaded/saved games at all since 12/7/2023.
- msevedez2 years agoSeasoned Novice
A whole month later and EA has updated the game for computer players multiple times and here we are still having the same issues. You guys lost a loyal customer of 15+ years I will never play another EA again. This is pathetic. You have multiple people complaining on multiple platforms about the issues us console players are having , WE CANT EVEN PLAY THE GAME! EA is nothing but a POS company begging simmers to basically pay for the rest of the sh*ty games they will try to release. We tried everyone and it sucks that some of us have spent hours and many many dollars on this game for the devs and creators to not give two f*cks.
- 2 years ago@EA_Solaire The load screen can last 15 to 20 minutes or longer. At this point I just turn the game off. So no crash or error code. Sadly, the game is just not fun like that. I own just about everything on Xbox, except a few kits. Please help.
- EA_Solaire2 years ago
Community Manager
Is The Sims downloaded onto an external or the internal drive?
Please try a full power cycle on your console:
- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
-
Unplug the console's power cable. Wait 10 seconds.Important Be sure to wait at least 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn it on.
- 2 years ago
Same issue here. Game seems to be freezing at the loading screens. Mine's been stuck at least 20 minutes. I'm on the Xbox Series X. No external drive. Guess I'm not playing tonight.
- cozybunnyxo2 years agoSeasoned Hotshot
I'm on Xbox and it's been happening a lot in the last couple of months. If I click on the Xbox button on my controller during an endless loading screen, it seems to kick it into gear and it will load.
- Sezzy492 years agoRising Scout@EA_Solaire I am having this same exact problem. My game constantly loads while loading certain lots, never stops loading. Have to restart game. When game crashes during travel/CAS/Build Mode, receives error code every time. Must again, restart game.
- 2 years ago
My game crashed then deleted a save I had been working on for two years. I’m also on Xbox.
- simsplayer8182 years agoHero@MaJikDevion98 Did you see an error code at all? Do you have a lot of Gallery Downloads in your game?
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