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Hallinish's avatar
Hallinish
7 years ago
Solved

[FIXED] [CL] Elements disappear from view in open story apartments

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.47.49.1020 What...
  • crinrict's avatar
    crinrict
    7 years ago
    Building pieces in apartments will no longer be invisible when viewing from the upper floor. That must have been very disconcerting to not know what happened to your stuff.

    Fixed in Patch 1.52.100

    Yup, apparently I marked this as fixed but forgot to post :P

BryonyRae's avatar
BryonyRae
Hero (Retired)
7 years ago

I can confirm what you are seeing in my game as well @Hallinish - appears to be an apartments only bug, as I did not see the same issue in a regular open story home.  I believe it is related to the level upon which your camera is located; when you are viewing from the second story, various elements on the first story go invisible.  If you drop down a level, the elements reappear.  I will add it to our list of visual glitches.  Thanks for reporting!

Edit: I've moved the report to the Bug Reports forum and filled in the required form for the post (the Bug Report forum requires additional information).

Taetdris's avatar
Taetdris
7 years ago

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.47.51.1020
What expansions, game packs, and stuff packs do you have installed? All EP's, GP's, SP's, and Free Stuff
Steps: How can we find the bug ourselves? This bug occurs when you place a set of stairs connecting to an upper level and there is either: a) open-to-below space around the stairs b) no actual room above where the stairs connect to the upper level, and the stairs themselves are in a room where the upper floor/ceiling has been removed
What happens when the bug occurs? The stairs will either partially or completely disappear from view, with the exception of the top step always being in view. Occasionally, the stairs will flicker in and out of view with camera movement. Sims can still use the stairs, but will also disappear.
What do you expect to see? The stairs solid, regardless of what level they are viewed from or the existence (or non existence) of a room/floor around them. Also, sims not disappearing on invisible stairs.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Following the patch on November 20th, 2018.

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The video above is of the bug as it occurs in my game. You can see that while the stairs are located in a closed room, with no open-to-below space, they function normally. The issue becomes when you create open-to-below space (only immediately next to them), or remove the room above them altogether, leaving only open space, but they are still located in a room below (where the stairs lead up from).

  • NRTH-Nomad's avatar
    NRTH-Nomad
    7 years ago

    I also had this issue with one of the Apartments in San Myshuno, I couldn't figure out how to fix it until I read your post.

    @Taetdris wrote:


    Steps: How can we find the bug ourselves? This bug occurs when you place a set of stairs connecting to an upper level and there is either: a) open-to-below space around the stairs b) no actual room above where the stairs connect to the upper level, and the stairs themselves are in a room where the upper floor/ceiling has been removed


     It is this line that helped me to fix it. Use the *Custom Room Tool* to build a room around the area that is uncovered, this will bring the stairs back and you can delete the parts of the walls you do not need. I have attached two images to show you what I mean. Hope this helps 🙂

    *The stairs do appear normally in screenshots even when they do not appear in game*

    *After building the room with the Custom Room Tool and tracing any walls, the stairs return in game as they should*

    • Taetdris's avatar
      Taetdris
      7 years ago

      That seemed to work- thank you so much!

      It took a bit of trickery using the same method to be able to get rid of the roof above my stairs altogether without them disappearing again. To explain a bit better, I'm building a celebrities only area in the Sky Lounge in San Myshuno. I've got the stairs are walled off in their own room, but the area above the stairs is just open to the sky and not covered by a roof. I was able to surround the ceiling with a half wall and delete it, without it harming my stairs again.

      All is well now!

    • Eldresh's avatar
      Eldresh
      7 years ago
      @NRTH-Nomad wrote:

      I also had this issue with one of the Apartments in San Myshuno, I couldn't figure out how to fix it until I read your post.

      @Taetdris wrote:


      Steps: How can we find the bug ourselves? This bug occurs when you place a set of stairs connecting to an upper level and there is either: a) open-to-below space around the stairs b) no actual room above where the stairs connect to the upper level, and the stairs themselves are in a room where the upper floor/ceiling has been removed


       It is this line that helped me to fix it. Use the *Custom Room Tool* to build a room around the area that is uncovered, this will bring the stairs back and you can delete the parts of the walls you do not need. I have attached two images to show you what I mean. Hope this helps 🙂

      *The stairs do appear normally in screenshots even when they do not appear in game*

      *After building the room with the Custom Room Tool and tracing any walls, the stairs return in game as they should*

      This still works, for those having this problem. In addition, I've discovered that if the open area is separate from where the stairs come up you need to use the custom room tool around the stair landing and around the open area.

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