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Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.97.42
What expansions, game packs, and stuff packs do you have installed? All packs except Batuu
Steps: How can we find the bug ourselves? Download any sims from the gallery into CAS. All previously created sims in Save files are effected as well
What happens when the bug occurs? All previously created sims have a face bug. The eyes and mouth look weird. The eyes look mishappen and the pupils are really big. The mouth has a weird underbite to it. Even resetting the face with new eye presets doesn't fix the problem. This only affect previously created sims. If you create a new sim the bug doesn't occur.
What do you expect to see? My Sims faces to be normal
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The latest patch April 18, 2023

‌

The first photo is the before the patch, the second is after. I did test this in completely vanilla and with completely vanilla sims and the issue is still there. This is not mod related.

\n\n

Edit By Crinrict: Added actual Base Game Version Number, added tag

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‌

The first photo is the before the patch, the second is after. I did test this in completely vanilla and with completely vanilla sims and the issue is still there. This is not mod related.

\n\n

Edit By Crinrict: Added actual Base Game Version Number, added tag

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[FIXED] Face Bug Eyes and mouth","moderationData":{"__ref":"ModerationData:moderation_data:11602794"},"body":"

I have the same problem! When my game started the first time with the new patch, the Sims looked different than before the patch!

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This is really bad, especially for those who care for how their Sims look, they should fix this ASAP

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Product: The Sims 4
Platform:Xbox Series X
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? N/A
What expansions, game packs, and stuff packs do you have installed? My sims eyes not to change when you give an update
Steps: How can we find the bug ourselves? In the eye presets in CAS. You changed the size of the eyes . Right column 11 down
What happens when the bug occurs? My sims eyes are distorted
What do you expect to see? The eye shape I made them with not what the game wanted
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The April 18 patch

‌

Please reset the eyes back to how they were. Let us chose how we want our sims to look. That is the point of the game create an expression of our selves.

This particular sim already had visibly bugged teeth on normal preset

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I am also having this bug, it's looking pretty rough, eye balls are squished into their heads and upper lip seams are squished into the mouth hole

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Okay so I've done testing with:
- No cc and mods.
- No mods only.
- No cc only.
- Pure vanilla, which means no mods, no cc and deleted resource.cfg and made new save.
+ repaired my game twice.
This bug DOES OCCUR in all the above, no matter if game is modded or not. Even premade sims are affected (townies), but still, the ones affected the most are sims made before this patch. Eyes are weird, crossed and oddly deep? The lids and edges of eyes are clearly weirdly thick and eyeballs look like sinking into the sim's heads. Teeth however is getting pinched/overlapping in the middle which causes teeth that are supposed to have gap - make gap non-existent. Mouths have weird shade in the middle or become odd, like small. Sims themselves became like more narrow as well compared to before th patch which is highly weird too. I hope it gets fixed very soon because that bug might not happen to everyone but from what I can see, lot of people experienced it which is absolutely frustrating that's for sure. It might have something to do with the fix for infants stretching that came with today's patch possbily..but who knows.
for example to show what i mean, this is CC teeth that i used, clearly has gap in upper middle, but after applying on sim..poof, the gap is magically gone, looks like teeth is overlapping. It happens with non-cc teeth that have a gap (or even with the normal teeth) as well.
And for more testing here's how eyes look so you can imagine the full sim is wrecked.

I took these pictures while testing with mods and cc in, same sims and newly made ones, in vanilla game on new save looked the same and were messed up too.

Mines as well my sims eyes are all crossed eyed and small now. Please fix this I have taken great time to create my sims and now they don’t even look recognizable. Please change the eye presets back to the way they were.

I have this problem too! I've noticed that adjusting the thigh/butt sliders seems to be what is causing this problem.

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this is happening to me too i think. this is a pre-existing sim in my current household, the (7) screenshot is before and after i updated my game with the patch released today (04/18). i have not updated any of his physical features prior to the update and taking the og pic of him.

the two noticeable things to me are that his mouth is slightly open, he's a bit cross eyed, and his teeth are squished (which is shown in the other screenshots).

A sim before and after maximizing the butt and thigh sliders. This bug is definitely slider-related. This is me running the game with absolutely no custom content or mods. It's completely vanilla, so the problem must have been caused by the patch. Hopefully they hotfix this ASAP. The game is unplayable for me right now, simply because I hate the way my sims look.

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[FIXED] Face Bug Eyes and mouth","moderationData":{"__ref":"ModerationData:moderation_data:11603212"},"body":"

Hey all,

\n\n

Final update: This issue along with the removed \"Loose Tooth\" interaction are now resolved with the release of today's patch.

\n\n

Thank you for your patience while these issues were investigated, this thread will be closed shortly.

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