Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.64.84.1020
What expansions, game packs, and stuff packs do you have installed? seasons, get to work, realm of magic, strangerville, spa day, outdoor retreat, holiday celeration pack, grims ghoulish guitar
Steps: How can we find the bug ourselves? Play the Strangerville campaign and get the Infection Scanner, try scanning in the area of the secret lab.
What happens when the bug occurs? When trying to use the scanner when you click the ground the option to use it is grayed out and says that it needs to recharge even if you haven't used it in days. It sometimes shows as being able to use inside their house but as soon as the sim gets to the lab it is unusable.
What do you expect to see? The scanner should be usable to find the spore clusters.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I have tried creating a new save with new sims but that did not work. I also tried checking for updates and repairing the game and still could not get it to work.