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I also have this problem, and it's making the game a lot less fun for me.
I have a vampire who I royally, socially messed up, she burst into tears and hissed, I had another that I made a guilty drinker, who was also sloppy, I decided I disliked these traits so I made the reconfiguration potion to reset the skills. When I did I could only get them to level 1 or 2, of the 3 levels, before they greyed out, despite having the points. I learned to reload my game when this happened.
But now, my vampire is a 5 star celeb, she spends a lot of time in clubs, and she's the friendly type, a good celeb, when she starts to talk to someone she randomly hisses and every sim in the vicinity suddenly loses a lot of friendship with her. And the sloppy drinker, who was also guilty before the reset? Well he's costing a fortune in plasma packs as he gains a stupidly low amount of plasma from each pack. I've read back through the threads people have posted and all I can gather is that this is a huge bug that hasn't been fixed for months. I've only recently bought the game and I'm a little peeved by this.
Most of the work arounds only work for a short while, which isn't ideal.
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