In-game icons are black
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? ###1.65.70.1520 W...
Forum Discussion
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.70.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, Parenthood, Dine out, Spa Day, Outdoor Retreat, Moschino Stuff, Laundry Day Stuff
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? Black squares pops up after entering alot and then go mack to manage worlds, the box stays there even after restarting the game and reparing it. Also the family icons turnes black.
What do you expect to see? No black squares.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Hi @Linuger
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
this seems to have started after Origin's latest update. same thing happening here: https://answers.ea.com/t5/Technical-Issues-PC/all-in-game-icons-are-black-in-sims-4/td-p/9403642
- @unseenlarks Good catch guess I merge these
Could be an incomplete installation issue so doing my suggestion above and giving feedback would be helpful@crinrict--in my case i suppose it's more straightforward... i'm going to assume it's my computer. :P
from config.log:
Name (driver): Intel(R) HD Graphics 4600 (HSW GT2)
Name (database): 4th Gen Intel(R) Core processor graphics - Mobile Haswell GT2 [Found: 1, Supported: 1]
would be interesting to know what the other players have.
