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D3vilGh0zt's avatar
5 years ago

[OPEN] [PS/XB] Pop-up Menus Get stuck on Screen

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.33
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs
Steps: How can we find the bug ourselves? One way would be to press the “Hire a Service” option or “Give pet vet treat”
What happens when the bug occurs? The little pop up menu shows up and when you try to scroll down it, it glitches and then you can’t select anything, and you are unable to press “B” (on console) to back out of it, only efficient way to get out of it is to go to manage worlds, or restart game
What do you expect to see? The pop up menu shows up, you can scroll through the choices and if needed back out easily
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Patch/Update 1.33 on 11/10/2020

N/A

Edit By Crinrict: Added Tag to Title, Adjusted Title

Edit by PoptartJuniper: Adjusted Title (again)

4 Replies

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  • I can duplicate this on PS4. I ordered a Pizza with no issue but the next time I went into the "hire a service menu" the scrolling broke and the pop-up was stuck on the screen. 

    Edit: Added Video

  • Product: The Sims 4

    Platform: Sony Playstation 4

    Which language are you playing the game in? English

    How often does the bug occur? Every time

    What is your current game version number? Latest version with the 1.33 patch.

    What expansions, game packs, and stuff packs do you have installed? All packs except Batuu, snowy escape, tiny living, luxury party, bowling, moschino, nift knitting, and spooky 

    What happens when the bug occurs? Can't scroll up and can't close the menu when I try to check gigs.

    What do you expect to see? To scroll up and down and close the gigs menu.

    Have you installed any customization with the game, e.g. Custom Content or Mods? No.

    Did this issue appear after a specific patch or change you made to your system? After the new 1.33 update was installed.

    Doesn't completely freeze the game but to close the menu, I have to jump to manage worlds or close the game to get the menu to go away.

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    5 years ago

    @Alwright1997 I've merged your post into the bug report for this issue. It seems any scrolling popup window may be affected, not just the phone one. Please click the "Me Too" button at the bottom of the first post.

  • ThatCraigGirl's avatar
    ThatCraigGirl
    Seasoned Vanguard
    7 months ago

    I'm stuck in the pop-up windows for new content. I bought 22 packs. I entered the game, pop-up window 1. Nothing moves past this, except to continue a game. There isn't even a New Game button. Then, back out to the main menu and pop-up window 2 - next pack. Endlessly looping like this. 

    Why doesn't the pop-up window GO AWAY when I click anything? I would expect it to disappear when I press X or O.

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