Forum Discussion

Re: [FIXED] [PS/XB] Game constantly crashing (Patch 1.69)

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? Suomi
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.69.5.2300
What expansions, game packs, and stuff packs do you have installed? Seasons expansion, Get to work expansion, cottage living expansion, spa day game pack, dine out expansion. Cats and dogs and my first pet stuff bundle pack i bought and installed recently.
Steps: How can we find the bug ourselves? I don’t know if anybody else has this problem. I know it is the game because everything else is working perfectly.
What happens when the bug occurs? The game shuts down out of nowhere. No warning. The screen goes black and everything is gone. This happened today during 1 hour at least 6 times in the evening. Earlier just in the normal game mode. Tonight when i was playing only one sim in a different place.
What do you expect to see? The game should stay on normally until i save and exit the game.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I bought the bundle pack, installed it. I think there were also an update in the game and after that this started.

The game shuts down without a reason and all peogress is lost. 

2 Replies

Replies have been turned off for this discussion
  • 247Mitzy's avatar
    247Mitzy
    Seasoned Adventurer
    3 years ago

    No, it’s not just you. I’m on Series S, and I can’t play on any City Living lot now for more than a few minutes without crashing. Doesn’t matter if a festival is on or how many people are on the lot. I’ve been trying to play Penny Pizazz in her apartment last night and tonight, and the longest I’ve gone is ten minutes. This did not happen to me before the update except once in a while if the lot was very busy and I was playing DHD in the city. 

  • Chozeh1's avatar
    Chozeh1
    3 years ago

    I play on my PS5 and PS remote play on the computer/app. Since the 1/31 update I haven't been able to enjoy my play. My Sim had just given birth and got engaged. I lost that play. When the game crashed and I went back in to resume (auto saved) - I was able to access another home that wasn't any of my households. Therefore in order to play I had to start a pre-saved game and lost my baby. Thankfully the save game from before the update my Sim was in her 1st trimester.