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Re: [FIXED] Sound gone after leaving game alone/minimizing/tab out

@SimGuruRitzy Tried it. Gave it a 10 minute timer. Checked back after the timer was up. Same effect. It needs to be fixed in the next patch. Kinda tired of it taking sound away & freezing up especially on a 32 gb ram pc

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  • mayorbrenton's avatar
    mayorbrenton
    4 years ago

    Here's a screenshot of the sims 4 in task manager 

  • SimGuruRitzy's avatar
    SimGuruRitzy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hello @mayorbrenton and @MadameNordica,

    Apologies for the inconvenience.

    There are some hardware details we would be needing to investigate further, would you be willing to share the details mentioned below?

    Computer specs like what's your Pc's graphics card, manufacturer, and model/drivers too?

    Thanks!

  • mayorbrenton's avatar
    mayorbrenton
    4 years ago

    Here's my computer model specs & serial number: 

    HP Zbook Firefly 15 G7 Mobile Workstation (8WS08AV)

    https://support.hp.com/id-en/document/c06682506

    My OS is now Windows 11 Pro which is able to work on my PC. This problem started well before I upgraded. I have the touchscreen version of this laptop.

    CM Edit: Removed Serial Number. 

  • xochiquetzl_xkvn's avatar
    xochiquetzl_xkvn
    Seasoned Ace
    4 years ago

    Yeah, if I take a break (bathroom? fridge?) long enough for the screen saver to kick in, I'll need to restart my game because there'll be no sound.

  • mayorbrenton's avatar
    mayorbrenton
    4 years ago

    Ya it's bizarre how this never used to happen when the sims 4 came out including the first couple of years & now all of a sudden it does especially within past months or so

  • MadameNordica's avatar
    MadameNordica
    Rising Ace
    4 years ago

    I was playing on an amd pc - ryzen 5 3600 6 core, Sapphire radeon 590 8gb pulse video card, corsair vengeance 16 gb ddr4 - any other specifics you need? it's not a commercial build.