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Re: [INFORMATION] How does this forum work ?

Game Version

The game Version is vital information for QA to know on which build an issue first occurred and also to know if your game is up-to-date or if you might need to update first. Please do not report bugs on outdated game versions.

Since EA/Maxis introduced the Legacy Edition, it also provides information if you have the issue on the standard version or the legacy one.

Please don't put latest or current or something along these lines because:

  • For current posts they may seem enough info but if someone checks an older thread and just sees that, it can be anything.
  • If you put latest, one needs to check the date of your post and then find out which patch number was current then. If you put the actual number, it makes so much easier.
  • If you are still really unsure what you have, post at least: latest as per <current date> .. still extra work but at least it's easier to find when latest was

The game version usually looks like this

PC/Mac

1.xx.yyy.zzzz

  • xx = Changes on big patches
  • yyy = Changes on big and smaller patches
  • zzzz= Indicates if you are on Mac/PC and if you’re running the Standard or the Legacy Edition.
    • 1030 = PC Standard
    • 1230 = Mac Standard
    • 1530 = PC Legacy
    • 1630 = Mac Legacy

Console

2.xx

  • xx = Changes on patches

Please always provide the full number.

How can you find your Game Version For PC/Mac ?


There's several ways, the easiest is to either check in your files if you have troubles starting the game or on the main menu

As an alternative, navigate to the following file: Documents\Electronic Arts\The Sims 4\GameVersion.txt and open the file with a text editor. You will find the Version Number inside.

How can you find your Game Version For Console ?

You can also see the information on the Options Screen of the game

  • Select the game and press Options (PS4) or Menu (XB1)
  • For PS4: Either click on Update History or Information.
  • For XB1: Go to Manage Games and you should find the same info.

1 Reply

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  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    If you absolutely can't fill out a bug report in the bug forum because the button does not appear, please copy/paste the form below the line  to a new thread in PC Tech

    Fill out the info for every question (one line, one question).

    State that you wanted to post this in the bug forum but couldn't and make sure to tag me. I will then move your post to the bug forum and fill out the form for you but in order to do that, I need all the info.


    Product: The Sims 4
    Platform:
    Which language are you playing the game in? 
    How often does the bug occur? 
    What is your current game version number? 
    What expansions, game packs, and stuff packs do you have installed? 
    Steps: How can we find the bug ourselves? 
    What happens when the bug occurs? 
    What do you expect to see? 
    Have you installed any customization with the game, e.g. Custom Content or Mods?
    Did this issue appear after a specific patch or change you made to your system? 

About The Sims 4 Bug Reports - Archive

This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,624 PostsLatest Activity: 35 minutes ago