Toddler eyes glitch

Template is being stupid. Could you please answer all the questions ? Just edit your post to include the missing ones. Thank you

Product: The Sims 4
Platform:
Which language are you playing the game in? 
How often does the bug occur? 
What is your current game version number? 
What expansions, game packs, and stuff packs do you have installed? 
Steps: How can we find the bug ourselves? 
What happens when the bug occurs? 
What do you expect to see? 
Have you installed any customization with the game, e.g. Custom Content or Mods?
Did this issue appear after a specific patch or change you made to your system? 

Also is this your Sim or a gallery one (or premade - don't remember them all). If it's your Sim, could you upload her to the gallery ?

Thanks. FYI the template came up when I clicked "edit" on my post, so, cool.

This is a born-in-game sim.

The parents are Akira Kibo, a premade from City Living, and a random townie.

@mightyspritesims Hello!  I'm not seeing the issue in my game.  I tested with and without mods and placed the family several times on different lots.  Little Ji-Eun's eyes looked totally fine.

Since you removed mods, perhaps try also deleting the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder.  If you still see the glitch, you might also try opening a new game and placing the family on a lot directly from your library or your gallery share.  Please let us know if you're still seeing the glitch or not.

Edit: I thought I should also mention that even though the above screen grab shows the "happy babbling" interaction, she did have a number of other interactions and her eyes did not glitch during the testing.

Thanks for your suggestions @JonaO703 🙂 Unfortunately no joy.

I deleted the localthumbcache, same behavior as before.

I started a new game and placed the family in Willow Creek. Same behavior as before.

I thought to try different hairstyles but no luck there either.

I wonder if it is something to do with the fact that I am playing in laptop mode? My laptop is 2 years old and not graphics-intensive.

@mightyspritesims  I'm no expert when it comes to graphics, but you might be onto something with laptop mode.  I suppose it wouldn't hurt to try disabling that just to see if there's a change. 

Can you tell us which laptop model you are using?  It might also be helpful to share the specifications.  I'm on PC but there are some Mac experts here who would benefit from knowing more about your system.

If the glitch just won't go away, I wonder if you could try changing her eyes to a different shape.  I don't like suggesting that since I'm sure you'd probably rather keep your beautiful toddler as she is.  Also, you would need to enable cheats in order to modify her in CAS and I don't know how you feel about that.  However, just looking at the image you shared, it's so jarring that I can see how it might make the game more enjoyable if changing the eye shape stopped the glitch.  Maybe as a last resort?

Here are the specifications @JonaO703  

Model Name: MacBook Pro

  Model Identifier: MacBookPro15,4

  Processor Name: Quad-Core Intel Core i5

  Processor Speed: 1.4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

  System Firmware Version: 1715.81.2.0.0 (iBridge: 19.16.10744.0.0,0)

Intel Iris Plus Graphics 645:

  Chipset Model: Intel Iris Plus Graphics 645

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Vendor: Intel

  Metal Family: Supported, Metal GPUFamily macOS 2

  Displays:

Color LCD:

  Display Type: Built-In Retina LCD

  Resolution: 2560 x 1600 Retina

  Framebuffer Depth: 24-Bit Color (ARGB8888)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: No

  Connection Type: Internal

Memory Slots:

  ECC: Disabled

  Upgradeable Memory: No

BANK 0/ChannelA-DIMM0:

  Size: 4 GB

  Type: LPDDR3

  Speed: 2133 MHz

  Status: OK

  Manufacturer: Samsung

BANK 2/ChannelB-DIMM0:

  Size: 4 GB

  Type: LPDDR3

  Speed: 2133 MHz

  Status: OK

  Manufacturer: Samsung

OS is Big Sur 11.6.4