Feedback to EA Games - Reaper Rewards

EA Games, 

I recently started playing the Sims 4, it was great I loved it so I went out and like an idiot purchased several expansion packs, stuff packs, kits etc... and honestly, yes it has some really annoying glitches like the lock design is terrible and rarely really works and the doors will lock and unlock by themselves etc. I can live with that. Overall it was a fun game, recently with the release of the "Reaper Rewards" event and the trailer for the new expasion I was super jazzed, then when the Reaper Rewards start it went from good to bad to I would probably be willing to join a class action lawsuit at this point annoyed. 

I feel very much lied to and mislead I would be able to participate in the event, I thought that ok, a few days you would fix the glitches.. I was wrong. It is, of course still broken. I have done everything to try to "Summon the Grim Reaper" with the reward item. I do not have any mods and I have bought and sold the item many times thinking maybe there was something glitching, I have tried on multiple days for several weeks now and of course you have not fixed it. 

I have wasted countless hours trying to fix this glitch. I am not programer or game designer and I am not on your payroll, it not my JOB to do your developers and programers work. You are sucking people in with a promise of these events and then denying them. That is False Adertising, which is illegal. This is an issue you know about and have not taken any steps to fix. You are not able to contacted directly so I am doing it publicly. 

How do you plan to release an expansion if you are unable get this event to work? You are conning people out of money for your game and then not giving them what they were suppose to be entitled to recieve. How is this ethical? 

The game itself is wonderful I like it, however, it is sad that you are behaving so unethically and it is sad you are making people who are not employed by your company be the ones to fix the problem you have people on pay roll to do.  Is that called slavery? When you make people do something and not pay them for it? I am pretty sure that is unethical as well. 

I have some pretty serious concerns with your company and based on the fact you have made it impossible to have people contact you directly about it I am sure you know exactly what you are doing. I have tried post on the forums and googling the answer etc. After 2 weeks, I am just done. For give me for being short but time is the vaubale asset we all have and the fact you feel my time is worth nothing really makes me angry. 

Your treatment of customers is completely attrocious, the quality of your game individually is as far as content is ok, the game play / build is fun, but the rest makes me just angry. I should not come on to a game to be angry. How is that fun? I have wasted hundreds of dollars buying content for my game play only to have it ruined by false marketing/adervertising and non-existant customer service.