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Sid1701d9's avatar
Sid1701d9
Seasoned Ace
5 months ago
Solved

My bug report keeps getting marked as duplicate!

I am getting annoyed with this forum and bug reporting system, if you want the infant bug thing fixed stop marking my bug reports as duplicate and allow me to post my lastexception files that show ex...
  • EA_Mako's avatar
    EA_Mako
    5 months ago

    Hey Sid1701d9,

    While I understand you don't believe your reports are duplicates, we have access to a great deal more information about what's going on behind the scenes and what else may be contributing to an issue.

    If we've marked something as a duplicate, we have information confirming that to be the case. 

    We certainly don't mark a certain status on a whim; we change a status when we have solid evidence and information regarding an issue. That information may not always be apparent to those reporting an issue, which is understandable. Fortunately once you've posted or provided the information requested however, it is out of your hands and we'll take it from there - including judging whether or not an issue is a duplicate.

    Thank you for taking the time to report, and for the understanding.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 months ago

Hey Sid1701d9,

While I understand you don't believe your reports are duplicates, we have access to a great deal more information about what's going on behind the scenes and what else may be contributing to an issue.

If we've marked something as a duplicate, we have information confirming that to be the case. 

We certainly don't mark a certain status on a whim; we change a status when we have solid evidence and information regarding an issue. That information may not always be apparent to those reporting an issue, which is understandable. Fortunately once you've posted or provided the information requested however, it is out of your hands and we'll take it from there - including judging whether or not an issue is a duplicate.

Thank you for taking the time to report, and for the understanding.

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