Forum Discussion

crinrict's avatar
2 years ago
Solved

[ARCHIVED] Happy Home Login Event: Claimed items disappear

Problem

  • I already claimed some of the rewards but when I started my game today, they were gone and I have to start over.
  • I'm playing on a different computer now and I have to start over on that computer

Cause

The event rewards are saved in Documents\Electronic Arts\The Sims 4\usersetting(.ini). If you delete this file, rename your folder or play on another computer, you will not have them.

Backup the file regularly.

There's potentially also an issue with repair so make sure you back it up before you repair.

There's currently no solution for console players.

More information can be found here: [FAQ] The Happy at Home Login Event


Please add your voice (me too/post) to this thread if you lost your Login Event rewards. Only solution I see to this is that Maxis gives us those items as SDX.

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