Forum Discussion

11 months ago

Solved

Can't place my lot from gallery, Game crashes.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.109.185.1030
What expansions, game packs, and stuff packs do you have installed? all current game packs, kits, and stuff except for storybook nursery and artist studio kit.
Steps: How can we find the bug ourselves? Try to place a lot from gallery
What happens when the bug occurs? The game crashes and logs out back to desktop
What do you expect to see? For the lot to be placed without the game crashing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I downloaded the most recent patch for the game

‌

tldr: Latest game patch makes it impossible for me to place down my built lot from another save file. Other lots on gallery cause the same issue.

gameplay issue

crinrict
11 months ago
@DarkxArtemis OK. Go to your game options (in the game) and tick the check box next to DirectX 9 and see if that makes a difference.

7 Replies

crinrict
Hero+
11 months ago
@DarkxArtemis
Are you using DX11 or DX9 ?

EDIT: Are you using a different user name on the gallery ? Can't find any uploads under this one.
DarkxArtemis
11 months ago
I haven't shared my build on gallery, but it's happening no matter what I try to place. It's not just my lots that aren't placing in world. I tried residential, museums, shops, etc. I even tried just placing a lot for a single moonpetal plant and it still crashed. I think it's DX11? I had something pop up on my screen after I downloaded the patch that had that on it.
Edit: is there somewhere I could go to find out for sure which DX it is?
crinrict
Hero+
11 months ago
@DarkxArtemis It should show on the main menu in the lower right corner next to the version number.

If you are on DX11, try switching to DX9 in options (graphics tab).
DarkxArtemis
11 months ago
Oh, yes it's the DX11.
crinrict
Hero+
11 months ago
@DarkxArtemis OK. Go to your game options (in the game) and tick the check box next to DirectX 9 and see if that makes a difference.
DarkxArtemis
11 months ago
Oh that worked perfectly! I'm not having any issues placing anything from gallery anymore. Thank you so much!
crinrict
Hero+
11 months ago
@DarkxArtemis Since Maxis is looking into issues caused by DX11, Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post