Desperate - Saves won't load since update

Hi fairfowle​ 

what do you get ? Any crashing or endless loading ? Is it all the households ?

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

• Delete the ones you have
• Trigger the error again
• Check if new ones are created
• If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

Hi crinrict​ 

Thanks for the reply.

There's no error, so nothing to really paste here for you to see. Just no "load game" or "resume game" option when in the main menu.

I have pasted a screenshot of the folders here for you

Thanks!

Is there anything in the saves folder ?

Could you check which folder the game uses: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/ 

When i created a new game after moving The Sims 4 Folder out, and saved that dummy game, it saved in the same "saves" folder the other files were in. I have checked the file location to make sure i'm putting it in the right location. Still no luck. I attached screenshot of location.

I also disconnected my onedrive at one point to see if that was messing it up. No change.

I also deleted that exception file in your previous msg, but didn't fix it.

Thanks!

Screenshot

Could you post a screenshot of the inside of your saves folder as well as the screenshot path from inside the game ?

crinrict​  thanks 

I have attached screen shots.

New game saves from yesterday are in this save folder - so it's defo the right place. 

Old saves are in this folder too (now I've put them back in). Their modified date has changed because I moved them around. But they were as old as 2014 ! 

According to your saves folder you should see 3 different save files in your game. The rest of the files are backups. You do seem to have all 3.

Should you have more ?

crinrict​ 

The ones which have .ver1 .ver0 .ver2 etc etc are not loading into the game. I have attached a screenshot here of the temp folder I put them in to keep them safe before I did the update. Those files are my old games all the way back to 2014. The date is misleading because when I moved them into another temp folder to keep them safe, the date changed and now looks like they're new games.

The only games loading into the game are the new saves from yesterday and the day before, which I did as test. You can see those don't have the .ver0 .ver1 .ver2 etc in my original screenshot (in previous msg)

Hope that makes sense

These are auto-backups. The game doesn't recognize them. If you saved those new files 6 times, that's what you get. Since those ver version only slightly vary in size, I don't think those are your old files.

If you want to make these active, you need to remove the .verX and give it a different number.

Also that last pic is on your desktop. The game doesn't recognize those either.

Save files need to be under this path: Documents\Electronic Arts\The Sims 4\Saves either locally or on your oneDrive