EA games

I wanna know who else understands the frustration of playing the Sims 4 mainly it hasn’t been working for over a year and a bit and this year they have done the most updates of all for the past 9 to 10 months my game has been running slow sometimes it doesn’t run at all it freezes and I’ve done everything to fix it. They told me to reboot the laptop. They told me to clear the cashier thing still it doesn’t work the first time it worked for an hour and then went back to normal and then since the update my game moves at 10 second right meaning our asked SIM to do something it takes 10 seconds or more for them to start doing the action during this time the in game timing is well off due to all the freezing and the glitching so when it’s time for my SIM to go to work or go to school, they don’t go to school until 12 o’clock in the afternoon and come back until 10 o’clock at night

I have tried everything to fix this. I have asked for help multiple times and still I receive nothing. I want a refund and more at this point because there’s so much time that I have put into this game and ask for help and I met with this disappointment.

[Title edit - CM]