2 years ago

Gallery not working "No results"

Hello,
My problem is that I can no longer use the gallery for some unknown reason.

SETUP

Game: Sims 4

System: PC - Windows 10 (64-bit)
Platform: EA
Mods/CC: No
Problem frequency: 100% (on each attempt)
When the problem occurs: When I open the gallery (no matter where, from the home screen, in game in CAS or in construct mode).

Description of the problem :
I restarted The Sims after a long period of not playing and found that I can no longer use the gallery at all. When I open it, the home page loads for a very long time and displays "No results" (even though I haven't searched for anything yet, the home page is supposed to show me featured content). When I try a search, no matter the filter "Maxis", "All", "Custom content",... nothing is displayed. Same for my personal page, I no longer see what I shared, nor even my gallery description and my highlighted elements.

Resolution attempts already tried:
Before posting my problem, I tried A LOT of solutions (the goal is not to bother here so that the answer is "Have you tried turning off and on your computer").

Restart the computer
Restart the Sims 4
Delete all Documents/ElectronicArts/Sims4 folder
Repair the game from the EA application
Launch the game as administrator
Turn off my Windows firewall
Update my drivers
Create an exception for Sims 4 on Windows Defender
Refresh my DNS (although I don't even know exactly what that is)

I would still like to point out that the internet connection does not seem to be completely cut in my game because I continue to receive Sims Delivery and the game's Home Page updates and seems to work well.
I don't see any problem other than the gallery.

I have visit all the forums, videos and help sites, I don't see what else I can do to solve my problem...

I'm attaching the image of the problem, even if there isn't much to see other than "No results" written in French.

Honestly I don't even have much hope that anyone here can help me, but I'll give it a try.

Sorry if my English isn't perfect, it's not my native language!

THANKS

the gallery

26 Replies

Eeseal
Rising Rookie
2 days ago
It's working for me now 😍
smirkyrabbit78
Rising Rookie
2 days ago
I'm on XBox and can't go online. Unable to link my EA account and unable to connect to the Gallery. Unable to collect event rewards and finish the event. All my presets for gameplay resets every time I log off. Everything is broken since the last update.
Awaken0690
Seasoned Newcomer
2 days ago
I play on Xbox and I can't upload, download or search. My own uploads don't even show up. Almost everything is broken since the update :(
Eeseal
Rising Rookie
2 days ago
I'm having problems performing searches in-game and from the browser. Anyone else?
xlenorex
New Novice
2 days ago
I'm playing on PC and I've already tried repairing the game, clearing the cache, repairing the EA App, and rebooting my router, but nothing changes.
Is this a known issue?
lailaalexa
Newcomer
3 months ago
Hi everyone,
I'm playing The Sims 4 on Mac and the Gallery isn't loading any online content. I always get the message "No results found", even though I'm connected to the internet and logged into my EA account.
Things I've tried:
- Checked that I'm logged in.
- Internet connection is stable.
- Removed all Gallery filters.
- Cleared game cache (localthumbcache.package and cachestr folder).
- Made sure Origin is not in Offline Mode.
- No mods or CC installed.

It's been like this for a few days. Has anyone else had this problem? Any fix?

Thanks!
Nennko
Newcomer
5 months ago
My sims 4 gallery refuses to load no matter what I do. At first, when I opened the gallery, it would show the loading sign for a while and then the EA app would autonomously close on my desktop and the gallery still wouldn't load. I have tried deleting my localthumbcache, updating my mods, disabling my mods, going offline and then online. moving my tray folder to my desktop, repairing the game and it still will not load. Now, whenever, I open the gallery it just tries to load for a while and then shows no results found. Is there any way I can fix this? I don't know what else to do at this point.
KasierShidler
10 months ago
For the past year I have been unable to use the Gallery. I have tried every method that I have seen. Reinstalled the game, deleted certain files, etc. I do not play with mods and have never used mods on my game.
The issue is that the Gallery does not load. I constantly see "No results found" and I am unable to upload to the Gallery. Like I said I have tried every work around that I have been able to find on the internet. Is this just an unsolvable issue on my end, or is this on the EA side? If it is an EA issue why has it been like this for a whole year? Please help me, half the fun of this game is the Gallery for me.
EA_Cath
Community Manager
11 months ago
Hey @ReneHollyDesign1 , is this still happening? Are you getting an error in the in-game Gallery, or just no results at all when you search for an ID?
ReneHollyDesign1
Seasoned Ace
11 months ago
The in game Gallery never finds the ID I type in.
I have gone to the online EA Sims 4 Gallery and tried it to make sure the name is valid and it is.
Sometimes if I copy the user name from the online gallery and paste it into the in game gallery it works and gives me a result but now that fails also. It's very frustrating.
If you are having the same problem please let EA know. We need help.