Gallery Stuck In Infinite Connecting Screen
Very recently, I have been completely unable to get into the Gallery. When I try and enter, I get the "Connect Or Stay Offline?" queue, and when I hit connect, it just stays on the connect part, and ...
Forum Discussion
I had just recently opened the game and now my gallery will not show up on the home screen nor in game. It just continues to load.
EA_CathCommunity Manager
Hi @GuardKeyWolf , if that still happens make sure:
- Your internet connection is working properly
- Your game is not restricted by your firewall and antivirus
- Your mods and custom content (if you play with those) are updated to the last version of the gameI am having the can't connect to the gallery issue. I have done a lot of the suggestions in really old posts when we used Origin or even Steam. None of the remedies have helped and I even turned off the antivirus and firewall AND used a USB WIFI device to check if it was my laptop WIFI...funny thing is ingame I can access to buy new packs. EA app says I am online. I checked and my account is not banned. Please check on your end.
I just created a new account in EA. I logged in...it recognized my installed sims. I am currently running Sims 4 under this new account AND I was able to log to the Gallery!!!! This is NOT a WIFI, connectivity issue. The Sims 4 game is blocking by username.
Thank you, I have fixed it.
