Missing pre-order bonus for a few packs
Hi I've just noticed that I'm missing the pre-order bonus on some of the recent packs, however I bought them before release. I also redeemed the pre-order bonus and recall having them in the past...
Forum Discussion
EA_Solaire
Community Manager
Community Manager
It appears to me there was conflicting information from EA on this bonus content. The link from EA_Solaire highlighting "buy before" date of 4/18/25 wasn't something I had read before purchase. So now we have trailers saying "buy by" and what you found indicating "available until" and explanation of what that means. I don't know where you found your data since I hadn't seen anything other than two game trailers prior to my purchase, both of which say "buy by", which to me should have included the day of 4/18/25.
I was also reviewing some of the email correspondence from EA Help last night and one message asks me what time I bought the EP on 4/18/25, that my purchase was probably after the content was taken down. That implies to me that it was up on 4/18/25, at least for a period of time.
The link shared by EA_Solaire refers to a news article about the pack.
Here's the link to the page where the pack can be purchased, with the info about the bonus content being available if purchased until the 18th of April. It does not state anywhere that the purchase has to be completed by a certain time of the day, the assumption should be that it's by end-of-day in each time zone.
I've been playing Sims since day 1 and bought every single expansion pack out there. I had just one similar issue in the past and it was resolved immediately. I was told this needs to be investigated and to "keep an eye on the forum" . My case summary says "No Fix Available"🤷♀️
Thank you for the link. I had not seen a store page either since I relied on the trailer buy by date and made the purchase via the EA App.
Your reply did prompt me to look at my case online. Mine says waiting on player, which made me just shake my head. I've had to deal with at least seven different people and been told three times their systems were down, to reach out later. I did write again just now so it doesn't appear I just dropped from a help request. It will be interesting to see if I get a response similar to yours about needing investigation. Telling you to "keep an eye on the forum" seems like a very strange thing to say.
