Every time I go in cas me sims heads are gone... Does anyone know what mod or cc caused it? I've read through every forum, tried to see if the any of the mods or cc mentioned there caused it but I never had them in my folder. I tried to repair my game, and I've tried to delete the localthumbcache.package.

@kdollasignnnn Ok thanks for clarifying that. I wanted to be sure all mods and CC were out of your user folder before we move on to the next steps. It sounds like even after you repaired your game through Origin that there is a missing or corrupt file in your Sims 4 system files, probably as a result of an incomplete patch install. This is fairly common and a Repair usually fixes it, but occasionally it does not work the first time.If you want you can try running the Repair one more time. It might not work so that's up to you if you'd like to try it before we move on.The next step is a little more involved but we'll go through it step-by-step and you should not have any trouble doing it. Please do the following in this order:- Move your entire Sims 4 folder out of your documents folder and on to your Desktop- Next, clear your Origin cache. This can help fix a variety of problems, including issues like you are seeing in your game. Here is a link for instructions on how to do this:https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/- When you are done, Restart your computer- Next, log in to Origin and run the Repair again. It's possible that the Repair was not working properly the last time you tried it due to issues with your Origin cache. That should be fine now.- When the Repair is finished, launch the game. This will generate all new Sims 4 user folders in your documents folders. Do not add anything into these folders for now, we want them to look like a brand-new game (you'll be able to import your old user files later).- When the game loads you should get the pop-up window asking you if you are new to The Sims 4 and would like to play the Tutorial.Please let us know if you do or do not get the option to play the Tutorial and we'll proceed from there. If the Tutorial option pops up you can skip the Tutorial if you prefer, we just want to see if it pops up. This will tell us if your game is running on a new clean user folder. Start a new game and play around a bit to see if everything looks good again.Please let us know if all this works and please do ask any questions on any part of this process. Good luck :D

@kdollasignnnn I found that other thread. Here is the link in case you are interested in looking through it.https://answers.ea.com/t5/General-Discussion-Feedback/Sims-4-headless-male-sims/m-p/9336382#M34226I'm not 100% sure that other player was ever able to fix the issue in their game. If you are able to fix it, can you update this thread on how you did it? It could be very helpful for anyone else who might run into this same problem.

@kdollasignnnn, after you deleted the localthumbcache.package file and repaired your game, did you put your Mods folder back in the game or did you leave it on your desktop? 🤔 The Mods folder should not be put back into your game until you have either replaced all your outdated/broken Mods and CC , or else deleted the ones that the creators have never updated. 🤨Also, it might not make a difference, but I was always told to do this procedure in this orderPut Mods folder on desktopDelete the localthumbcache.package fileRepair game in OriginReplace any broken Mods/CC with new versions that are compatible with the most recent game patch (in this case July 23rd.) Move Mods folder back into the game.😉

@kdollasignnnn I'm sorry to hear all this is going on in your game. So just to clarify, the steps you tried using were:1. Moved your Mods folder to your Desktop2. Deleted the localthumbcache.package file from your Sims 4 folder3. Repaired your Game through Origin4. Started a New Game for a testIs the issue happening on a fresh New Game or is all of this on your old save? You'll want to test on a new save in case your old save has been corrupted.Also, are you playing on PC or Mac? Are you using the standard version of Sims 4 or the Legacy Edition? The next troubleshooting steps might vary depending on which version you have and what you play on.

@kdollasignnnn Seems like I recently saw another thread where someone had this same problem in their game. I don't think they specified which mod or CC was causing the problem, only that it was mod/cc-related. I'll try to find that thread and link it here in case it helps. Deleting the localthumbcache.package is a good thing to do after you have identified and removed/replaced whichever file is causing the problem, but unfortunately it doesn't fix anything while the bad CC is still in your Mods folder.

My sims heads are disappearing in CAS

17 Replies

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RandomBuzziness
Seasoned Ace
6 years ago
@kdollasignnnn Seems like I recently saw another thread where someone had this same problem in their game. I don't think they specified which mod or CC was causing the problem, only that it was mod/cc-related. I'll try to find that thread and link it here in case it helps. Deleting the localthumbcache.package is a good thing to do after you have identified and removed/replaced whichever file is causing the problem, but unfortunately it doesn't fix anything while the bad CC is still in your Mods folder.
kdollasignnnn
6 years ago
Thank you! I will definitely continue to try to find which file is causing it!
RandomBuzziness
Seasoned Ace
6 years ago
@kdollasignnnn I found that other thread. Here is the link in case you are interested in looking through it.
https://answers.ea.com/t5/General-Discussion-Feedback/Sims-4-headless-male-sims/m-p/9336382#M34226
I'm not 100% sure that other player was ever able to fix the issue in their game. If you are able to fix it, can you update this thread on how you did it? It could be very helpful for anyone else who might run into this same problem.
kdollasignnnn
6 years ago
Now im having another issue where my sims completely disappear in cas! I pulled to Mods folder to the desktop, Repaired the game, Deleted the Localthumbcache, and tried to reset the sims 4 folder! Help PLEASEEEEE i just want to play my game :c I also tried to uninstall The Sims 4 and it still doesn't work.
PugLove888
Hero (Retired)
6 years ago
@kdollasignnnn, after you deleted the localthumbcache.package file and repaired your game, did you put your Mods folder back in the game or did you leave it on your desktop? 🤔 The Mods folder should not be put back into your game until you have either replaced all your outdated/broken Mods and CC , or else deleted the ones that the creators have never updated. 🤨

Also, it might not make a difference, but I was always told to do this procedure in this order
Put Mods folder on desktop
Delete the localthumbcache.package file
Repair game in Origin
Replace any broken Mods/CC with new versions that are compatible with the most recent game patch (in this case July 23rd.)
Move Mods folder back into the game.
😉
kdollasignnnn
6 years ago
Okay so, even after I removed the localthumbcache and repaired the game without the mods folder, without cc the issue still occurs. I'm just gonna go back to playing TS3... I've never had this issue before...
PugLove888
Hero (Retired)
6 years ago
@kdollasignnnn, don't give up just yet.🤨 I used to use CC/Mods in TS2 and TS3 but I don't use them in TS4 (they caused too many problems in TS3 for me! 😞😃 ) While I know how to check for outdated/broken Mods/CC in TS4, I can't help you with the more advanced troubleshooting that @RandomBuzziness can help you with.🙌 So I would wait for @RandomBuzziness to reply to you. 😇
kdollasignnnn
6 years ago
Alright, thank you so much!
RandomBuzziness
Seasoned Ace
6 years ago
@kdollasignnnn
I'm sorry to hear all this is going on in your game. So just to clarify, the steps you tried using were:

1. Moved your Mods folder to your Desktop
2. Deleted the localthumbcache.package file from your Sims 4 folder
3. Repaired your Game through Origin
4. Started a New Game for a test
Is the issue happening on a fresh New Game or is all of this on your old save? You'll want to test on a new save in case your old save has been corrupted.
Also, are you playing on PC or Mac? Are you using the standard version of Sims 4 or the Legacy Edition? The next troubleshooting steps might vary depending on which version you have and what you play on.
kdollasignnnn
6 years ago
I'm playing on PC and yes I tried those steps in a new save. I'm playing the standard version.