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clean up
@diopter77 Thank you for the new pics and the information.
Not sure if you saw my note about the following:
I've consulted with a couple of other helpers and have an additional couple of requests per directions:
- Do you have "laptop mode" enabled? If it is enabled please try disabling it and see if this helps with the graphics issues.
- Can you please provide a DxDiag for your computer?
– Directions for gathering a DxDiag for your computer: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
– Then you can attach the file to your reply on this post.
It sounds like there may be some issues on this specific lot. Can I also have you try the following:
- Save this home to your library.
- Place your home onto a different lot. See if the issues show when placed on a different lot, including if your butterfly lights work.
- Can you also share that lot to the gallery per my previous directions so I could test it in my game?
Note: You will need to scroll down a bit in the Graphics Options window to see the 'Laptop Mode' option, which should be un-checked. You do not want laptop mode on/checked. Please see screenshot. Then save ('apply changes'), exit, and re-enter the game to see if this helped.
clean up
@diopter77 Thank you for confirming that you are not on laptop mode.
Can you please provide a DxDiag for your computer?
– Directions for gathering a DxDiag for your computer: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
– Then you can attach the file to your reply on this post.
Thank you!
clean up
@diopter77 On the DxDiag can you please click "Save all information" and upload the .txt file? Then please attach it to your message here. Thank you!
@diopter77 People share them here all the time and I'm told there is nothing in it that can identify you. You're welcome to 'Direct Message' it to me, though, if you feel more comfortable doing so.
There is information in the file that will help us check some things with the graphics card, the driver, and other information that hopefully may be helpful in diagnosing what's going on.
