Ideas
Marking as solution for visibility only! This issue is still under investigation.
Hello again.
For anyone encountering this issue, can you share:
- Dxdiag
- A video of the upload attempt, with the error appearing. (If you're able to capture a video)
- kimmie98504 months agoSeasoned Newcomer
IIt won’t let me upload any video’s. I’m still having the same problems, but it did let me upload a lot to the gallery. I just can’t download anything furnished or it crashes my game and I’m stuck in the loading screen. Same with being in build mode for more than 5 minutes. That also crashes the game. I can’t place or remove anything after those 5 minutes and when I try to leave build mode or save the game, I’m also getting stuck on the loading screen… I have to open the task manager on my pc to force quit the sims…
- CLPs34 months agoSeasoned Spectator
No offense to you but I don't know what dxdiag is or how to take and submit a video of the error which says "Server error. We could not process this gallery request. Please try again later." Why can't EA just say Opps, our burglar update created some significant problems for people who paid good money to have a fun game, and then just fix it instead of giving busy work to the customer base that can't possibly correct an error in the code ?
- jyoonny4 months agoSeasoned Novice
It appears this is not a pc specific issue.TheSimsDirect I am a mac user, and u can see in this thread there are console players with this issue as well. As I mentioned before, it’s not internet connection or simply gallery issue also, as saving to my private library shows the same error. The update broke something and it should be fixed as soon as possible.
- CLPs34 months agoSeasoned Spectator
I am also a Mac user with this problem and completly agree this is not a user problem and EA needs to address it right away without gaslighting by giving users busy work to "fix" it. Not one thing wrong with my computer and no CC/mods.
- calen3D3 months agoNew Traveler
I have the same issue. Saving your builds to your own library shouldn't even be a problem. My game duplicated my save game onto another saved game erasing everything I use for my YouTube. And rather than being able to re-download my saved lots I had to re-build houses and cheat my sims skills back. I've been doing that all weekend rather than just streaming and playing. Not being able to save your builds is crazy.
- CLPs34 months agoSeasoned Spectator
I heard this is marked as solved? It's not. It's worse.
- simlunar3 months agoSeasoned Newcomer
PC player here. Having the same issue since 13th March.
I can upload rooms but not lots to the Gallery.
I've tried to upload from live mode, build mode and the main menu. I've moved builds into different lots to try that, nothing works. I've repaired my game, taken out mods, restarted my PC, also updated windows and it still doesn't work. I've cleared the cache and I've even started a new sims 4 folder which also does not fix the issue. TheSimsDirect
- SmolSimmerGurl2 months agoNew Spectator
I am Currently having this issue and I have tried absolutely everything you can think of literally everything I’ve been searching for weeks and no one has a solution and I’ve tried everything I believe you possibly can to fix this. Some people have already uploaded their videos and I’m experiencing the exact same issue you try to upload a lot it loads for a minute or two then you get the server error but it picks and chooses sometimes once in a blue moon I can save to the library but for two weeks now it’s been nothing I’ve only been able to do upload one build and nothing else
- igna75122 months agoNew Traveler
Hello, I'm also experiencing this error when trying to upload a family to the gallery. I’m playing on PC.
Here is my DxDiag and a video showing the issue
Thank you for looking into it!
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- EA_Cade9 months ago
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