White Screen after trying to ALT+TAB

Question

Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.106.148.1030What expansions, game packs, and stuff packs do you have installed? Get to work, Holiday celebration pack, Spa day, Get together, Spooky stuff, Movie hangout stuff, Dine out, Romantic garden stuff, City living, Kids room stuff, Backyard stuff, Vampires, Bowling night stuff, Cats and dogs, Parenthood, Seasons, My first pet stuff, Get famous, Island living, Stangerville, Discover university, Eco lifestyle, Tiny living, Snowy escape, Nifty knitting stuff, Paranormal stuff pack, Cottage living, High school years, Werewolves game pack, and Growing together. Steps: How can we find the bug ourselves? Go into the game, and press ALT+TAB, ALT+ENTER, or Windows Button. What happens when the bug occurs? I try to ALT+TAB out of my game to look something up, and instead the screen turns completely white and won't let me leave the game. I can still move my mouse, hear the background music, and press buttons. Even when using task manager I can't close the game and am forced to hard restart the whole PC. What do you expect to see? I expect that the game would let me ALT+TAB out and then re-enter the game, without the screen turning completely white. Have you installed any customization with the game, e.g. Custom Content or Mods? YesDid this issue appear after a specific patch or change you made to your system? Neutral/Not Sure&nbsp;‌This is a new problem for me, but it happens every time I'm in the game now. I recently added Growing together, Bowling night stuff, and Strangerville to my game, but I played with those new packs and could ALT+TAB just fine out of the game. However I also added in a Gshade preset more recently, and ever since then it seems to have the problem.&nbsp;

crinrict · Answer

@Randi_Dexter  Could you remove Gshade and any other mods/cc you are using and test if it still happens ? Also make sure to remove the localthumbcache file in your documents folder.

lelerachell · Answer

I've updated Gshade and removed mods and it won't let me tab out either. Used to be able to do it all the time, all of a sudden I can't without it turning the screen white and I have to force close. I also can't switch to windowed fullscreen because it will once again be a white screen and once I load the game back up it will revert to fullscreen. I've been looking everywhere for a solution and cannot find one.&nbsp;

crinrict · Answer

@lelerachell you seem to be using DX9. There is a known issue for DX11 where alt-tab is not working but that should just not work not give you a white screen to my knowledge.

There's also this bug report that seems to affect both DX9 and DX11: https://answers.ea.com/t5/Bug-Reports/OPEN-Game-No-Longer-Minimizing/td-p/14057103

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White Screen after trying to ALT+TAB

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