why cant i chat on ea help
why has the option for chat of ea help gone i can now only phone or email? the phone is a bit inaccessible due to a speech impediment so i emailed its been 4 days no reply why cant i use the chat lik...
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@lotty28 The chat should still be there but depending on your country it might not be available all the time.
Have you tried setting the site to US ?
Have you tried setting the site to US ?
So you don't see this if you scroll down ?
Maybe you need to choose a different options. Is this about a game issue or an account problem ?
- @crinrict no I did on Monday when I asked about not having the bonus content after my friend gifting me country living and I was given well look into it answer so I wanted to see if I could talk to someone else and it was gone both if I clicked resume or do a new case so I emailed on Monday it says I should get a reply in 72 hours which ended over 12 hours ago
EA_JasonEA SPORTS FC™ Team
Hi @lotty28,
The chat option should still be available to you, just make sure that you choose the following path:
Sims 4 > PC > Manage My Account > Find Missing Game > Select Contact Option
I just had a look with those settings and I was able to start a chat.
Could you please give it a go and let me know if it works for you? I also had a look at your support case and I'm certain that we should be able to fix this for you no problem 🙂
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