I had the same problem and I think I figured out how to fix it. You'll want to find your GraphicsRules.sgr file.
If you're windows:
- Locate your TS4_x64.exe. If you are an EA App user, it is typically at C:/Program Files/EA Games/The Sims 4/Game/Bin. If it is located elsewhere and you absolutely have no idea where it is exactly, simply right-click on the Sims 4 icon on your Desktop and select ‘Open File Location’. It will lead you to its location
If you're Mac:
- In Finders, press cmd + F and type in “The Sims 4”.
- Once you see “The Sims 4.app”, right-click on it and select “Show Package Contents”. The default GraphicsRules file is located at Contents/Resources.
From there, delete the GrahpicsRules.sgr file and repair your game (log into your EA account and find the Sims 4 game). From there, right click it and select repair game. I hope this helps!