Introduction
The Answers HQ Sims 4 Mod/CC Issues forum is here for your fellow Simmers to help you get playing again when, inevitably, a game update “breaks” some mods and CC. And even though Maxis...
Mods (game mods and CC) aren’t created by Maxis — they’re created by Simmers, who tie into The Sims 4 game code. When the game is updated, the code that gets updated is going to be the code that some mod out there “talks” to, which means that mod can “break.” A mod that uses code that almost never changes will almost never break. A mod that uses code that gets changed a lot will need updating often. This is nobody’s fault. It’s just how mods and games work together.
So how does this affect you as a player who uses mods? An outdated mod can cause you problems. It might only result in last exception (LE) error files. It might not do anything in your game when it was supposed to. It might make parts of the game inaccessible or really weird looking. It might stop Sims 4 or your game (save) or a World or a household or lot from loading at all. It might even make a save permanently unplayable.*
* Game bugs can also cause all these problems, but if you have mods/CC, we don’t know you have a game bug, not an outdated mod, until you test “vanilla”. Even then, sometimes a mod actually caused the problem but the problem isn’t reversible.
Before the Game Updates
Consider Preventing Auto-Updates
If you need some time to back up your saves or think you’d rather wait a few days before updating the game, so creators can catch up and so you have time to back up your Saves first, consider turning off the game’s auto-update:
Once you’re ready to update mods, you must also update the game. You can’t put a mod made on, say, game version 1.104 into game version 1.101.
Back Up Your Saves
Because some outdated (“broken”) mods can actually corrupt your save file, beforeyou let the EA App/Origin update your game, back up your Saves folder. You might want to also do this before adding newly downloaded mods/CC, in case you found outdated content.
“Backing up” a folder or file means making a copy of it in a different place. You’ll find your save files in Documents > Electronic Arts > The Sims 4 > Saves. (Your Documents folder is likely not on your F: drive! I have a lot of drives…)
You can copy that whole folder to somewhere else — such as your desktop, a different folder you make yourself (mine go in Documents > Sims Backups), or a USB key. (Don't rely on OneDrive etc. to automate this, as they don't behave well with Sims 4.) Now you’ll have a pre-patch or pre-new-mods copy to fall back on in case you run into serious problems.
Even after you’ve decided that you’re ready to play the updated game, keep regular backups. You’ll be grateful for them on that day something goes dreadfully wrong for your favorite save or even your whole folder, and the game’s own restorable files don’t go far enough back or are also corrupted.
After the Game Updates
Read the Patch Notes
Some game updates (patches) affect very few aspects of the game. Some affect a lot. The patch notes, which you’ll find pinned (when new) in Sims 4 News & Updates, show you what’s affected. Patches that are more likely to “break” more mods and CC
prepare for a new Expansion Pack or Game Pack,
introduce a new base game feature, or
fix a lot of bugs.
Check for Known Broken/Updated Mods
Before launching the game, check for which mods are obsolete, broken, updated, or cleared. That includes CC! Yes, your Sim’s eyelashes or that one pair of jeans can break the whole game! Remove obsolete and broken mods. Update updated mods.
When a mod is listed as “obsolete,” that means the thing it “fixed” in the game is now actually fixed by the game update. When a mod is listed as “unsupported,” that means that the creator is no longer going to be updating it. Eventually, it will break. It’s up to you if you want to remove it now or wait till it breaks. Game update time is often when creators decide they’re supporting a mod for the last time.
Some creators will have a look at the patch notes and changes in game code to see if their mods are still compatible with the game. If the mods pass the test, those creators will “clear” their mods for the patch. Some creators do this only for major patches, and others not at all. Many Simmers will wait for a creator to clear their mods before re-enabling mods, especially for complex script mods. BUT... Modders are human and fallible, and a cleared mod can still have issues. The "Cleared" list in this forum is selective with a goal to get you going with some of your mods. It is NOT a replacement for backing up your Saves.
Many mods aren’t reported broken, obsolete, updated, or cleared right away. There are many reasons for this, all of them valid! Modders might have full-time jobs or school, families, health issues, or other personal priorities. The mods might be complex to test and update. Tools that modders use for testing and mod creation might themselves need updating. Please be patient. One of the main reasons modders have stated they're leaving modding has been that impatient Simmers asking about mod status add to the already high stress of patch time.
Re-enable Mods
When you’re ready to play with mods again, re-enable mods/CC in game Options, then restart. (Why re-enable? For most patches, as an extra precaution against outdated mods causing problems, Maxis disables the mod/CC settings in Options.) Remember: Even updated and cleared mods can have issues that weren’t previously known. It’s always okay to exit without saving, and always good to have separate backups of your Saves folder.
If you can’t wait to play, you have options for that, too.
Obsolete, Broken, Updated, Cleared: Using the Broken/Updated Mods List
The current AHQ Broken/Updated Mods & CC list list is pinned in Mod/CC Issues. A new list is started for most patches. If a patch doesn’t require a new list, that info will be in the top post.
Previous lists are linked in the Master Post pinned in this forum, for if you’re coming back to the game after a while or if the prevous list had a lot of updates. If you’ve been away a long time, you might still end up doing a 50-50 on your Mods folder to identify mods/CC needing an update.
The list does not include everything. Reasons for mods/creators not being covered are listed in the list’s first post, but sometimes things aren’t on the list just because they haven’t yet been reported broken or because they broke a long time ago or aren’t enough of an issue or common enough to be on the selective “Previously Broken” list. This is another reason to learn how to do a 50-50 on your mods!
Categories in the Broken/Updated list
Obsolete – These are bugfix mods that aren’t needed anymore; remove them and delete localthumbcache.
Broken – These mods/CC must be removed (and localthumbcache deleted), unless there’s a qualification about how their broken that doesn’t apply to your game. If they get updated, they’ll be removed from the list.
Updated – These replace your old version. Many were broken, even if they were updated before they made it onto the “Broken” mods or CC list. Don’t skip deleting the old version and localthumbcache!
Core/Injector Mods – These are script mods that other mods rely on. They're listed here so you have their current version numbers, update dates, and download sites.
Cleared – These are creators who have said that, to the best of their knowledge and testing, their mods are compatible with the game update and can be used. Some modders don’t clear mods; some do it only for major patches. Any creator may have missed an issue. This list is very selective. If you are relying on creator clearings, check creators' social media or mod pages. Even if you rely on this, keep backups of your Saves folder.
Previously Broken Mods – This is a selection (not a complete list) of mods that are still broken from previous patches. Remove them.
Other News Sources
For adult mods (or other 18+ mods) and others you don’t see covered at AHQ, check creators’ own social media or mod pages. Many gameplay mod creators keep a master post for mod status, which is extra helpful if you’re coming back to Sims after a long break.
Mod Managers
Mod managers work in different ways. If you use one, you should learn what it does and what it doesn’t do. No mod manager can know for certain by itself if a mod is no longer compatible with the game or is obsolete after an update. Any that even try will never find all instances, especially for obsolete bugfixes. Someone has to feed that info to a mod manager that does mod removals, or you have to remove mods yourself. Most mod managers will update your mods for you if an update is available where the mod manager is looking for it. Curseforge will update your mods after the site approves an update.
"But I can’t play without my mods/CC!"
Please, please, pleaseLEAVE MODDERS ALONE. Don’t ask them when they’re going to test their mods or when an update of a broken mod will be released. This is a very big reason for modder burnout. Don’t be like a 5-year-old in the back seat of the car asking their mom “Are we there yet?” Unlike your mom, a mod/CC creator can just quit. And creators who quit have often given pestering from users at game update time as what the last straw was.
If you want to play Sims 4 instead of waiting, here are your options:
Remove your Mods folder to the desktop (delete localthumbcache too), and play a “vanilla” (unmodded) save for during the wait.
Choose to play in spite of risk. If you do this, please first make a backup of your Saves folder!
If you want to wait for updates but it’s driving you crazy, pleasefind other things to do. Pick out another game to play, or find a new book to read/show to watch/hobby to engage in. When not playing Sims nags at you anyway (assuming you’re well enough or able to), go for a walk or throw yourself into a necessary chore. Variety in how you spend time is a good thing to pursue!
Sometimes your problem isn’t a mod but looks likely to be one. Sometimes you don’t think it’s a mod but you’ve been asked by a helper to make sure of that. This is called (in Sims world) “testing vanilla.” Here’s how to do it:
Navigate to Documents > Electronic Arts > The Sims 4
Drag or move (not copy) the Mods folder to your desktop.
Delete the localthumbcache file.
Start Sims 4 and test what’s needed (including whether you’re asked to test in your previous save or a new one). If it works, guess what? It was your mods/CC!
"Clean" User Folders
If you’re asked to test on a "clean folder," here’s Crinrict’s method. Mine is similar:
Drag the folder "The Sims 4" out of Documents > Electronic Arts to the desktop.
Restart Sims 4.
Reset your Options (you won't be putting the old file back for that).
Test in a new game to see if you still have the problems you did before.
When putting content back in after creating a new folder, copy files out of the old folder into the new one. You'll want to copy back these:
files in Saves
files in Tray
files in Mods (but not the Resource.cfg file), but don't forget to test!
files in Screenshots and Videos
... and some other useful tricks
Some mods leave errors even after being removed. You might need to do a "Save As," have a Sim travel to a new lot, load a different household, or edit a Sim in CAS, for example. Testing a new save or new household can help problem-solve this too. Feel free to post to get support if you're sure your issue is a mod but it seems to persist in your save.
Previous Known Issues
The Mod/CC Issues Master Post lists and links to some recent and common issues that are known to be caused by broken mods/CC. You can also search the Mod/CC Issues forum for previous reports, but note that some symptoms can be caused by many different mods or by different mods after different game updates — the mod that was the problem two years ago might not be the problem now, several game updates later.
If testing vanilla showed that your issue wasn’t mod-related even though it really looked like it was, you might also find it in that post, or head to Game Issues or Bug Reports.
The Broken/Updated Mods and CC Lists
The Broken/Updated Mods & CC lists kept in AHQ (and, previously, on the earlier Sims forums) give players a convenient first stop when they have an issue and a way to generally keep up with mod news. A new list is started for most patches. If a patch doesn’t require a new list, that info will be in the top post. When you’ve found by testing vanilla that a mod is the cause of your problem, or if it seems really likely that it’s a mod, checking the lists might save you the hassle of more complicated testing.
If a recent patch was for an EP or a major addition to the game (on the scale of when Infants were added, for example), there will have been many mod updates. Many of those mods won’t need another update for a long time. Some of you with a lot of mods hoping not to have to test all of them might want to check the most recent major update list. You’ll find those linked in the Mod/CC IssuesMaster Post.
The 50-50 Method: Batch Testing
Often, the lists don’t solve your problem. That might be because you’re using mods that we can’t discuss at AHQ. It might be because you found a mod that broke a really, really long time ago. You might have found one that hasn’t made it to a “broken” list yet.
Thankfully, you don’t have to test every gameplay mod and set of alternative eyelashes separately, one at a time! You can batch-test with a system that Simmers call the 50-50 method. Here’s how:
If you didn't do that already, test vanilla — without mods or custom content.
Drag your Mods folder to your desktop and delete the localthumbcache file from Electronic Arts > The Sims 4.
Start Sims 4 then exit.
If you have enough disk space, make a test copy of your original Mods folder on your desktop. You can the test copy for the 50-50 so that you don’t lose the organization of your original folder.
Divide your folder up into batches. You might not need to do much for this step depending on how your Mods folder is already organized. You can start with batches as big as half your Mods folder.
Some mods depend on other mods to work. That might be a CC mesh or an injector mod like XML Injector or a core library mod. Make sure dependencies are batched with the mods that depend on them. Otherwise, a mod might seem to not work, but it could just be an installation error.
Start with one batch. Copy it into the new Mods folder the game made. Try it out. Is it all okay? If yes, delete it from Mods, delete localthumbcache, and drag that batch to a folder for cleared batches.
If a batch fails, test part of it. Somewhere in that failed batch is a problem. Separate it into smaller batches and test those separately. It’s common to take out half the batch, hence “50-50.” Remember to keep track of what’s already tested and what isn’t, and keep deleting localthumbcache. Test these sub-batches and keep making them smaller and smaller to narrow down the cause of the problem.
Finally, test the likely culprit alone or with only the mesh/injector/core mods it requires.
A 50-50 won’t always find a mod problem. It will, for example, miss issues that aren’t a result of a game patch, like duplicate files, mod conflicts, missing dependencies, having mods you don’t have required packs for, and wrong mod installation. However, while you’re doing the 50-50, you might notice some of these issues, and it’s a great opportunity to make your Mods folder better organized for next time.
Other Things to Check For
Duplicates: Having two copies of a mod, especially an older version and a newer one, can cause lag and other game issues. NOTE: Better Exceptions by TwistedMexi will identify and show you the location of duplicate files. Do not use tools that retain older file dates instead of newer ones. This makes literally no sense. The best way to find duplicates is to
Keep your files organized by creator.
Actually look in the folder when you add or replace files
Delete the old files
Installation issues: Are your mods that have ts4script files only one folder deep? Do you have mods requiring packs you don’t have? Are you missing mesh/core/injector mods your mods/CC depend on? Have you installed mods that are listed by their creators as conflicting with each other?
And more: Are your mods in the right folder? Is OneDrive or another syncing app messing with them? Do you have merged .package files that could include broken content?
A Note on “Conflict Detectors”
Mod “conflict detectors” are, unfortunately, accurate only for finding duplicate files and Sims 3 mods. When they point out that two mods “speak” to the same piece of game code, they aren’t telling you if they do that in a way that causes any problems. In other words, they don’t accurately show you that two mods conflict in a way that is meaningful. They also can’t tell you if a mod is outdated.
Support in this forum assumes that you are fully patched to the latest Sims 4 update. Also, before asking for mod/CC support, check the pinned Broken/Updated Mods thread to update your Mods folder and the Master Post for common issues.
When you post a new topic or add to one you found in the Master Post or in search, please be descriptive: To help you, we need to know what symptoms you have in your game, and we need to know what steps you’ve taken to try to isolate the problem.
Some kinds of issues are best taken straight to creators’ own support: for example, questions about or issues with particular features of a mod and questions about mod conflicts. Creators also appreciate being told (politely, please!) if you’ve done a thorough test that has found a mod problem. Some Sims Discord communities also offer general support. Note: Please check if you’ve got the right creator before asking them for support! And please don’t ask them if their mods/CC are broken or confirmed working for a new game update.
Adding Pictures and Requested Files
When it comes to CC and UI issues especially, sometimes a picture of your symptom helps a lot. Here’s how to add a picture to a post. Please remember that no adult content is permitted at AHQ. If we ask you to upload a screenshot of a folder and it includes an adult mod, we may delete the screenshot after checking the info.
Sometimes to help with narrowing down an issue, we’ll ask you to upload a file. For Mod/CC Issues, this is usually a last exception file. But sometimes it’s a list of all your mods and CC. (Yes, all!)
Getting a List of Your Mods
Sometimes a helper will ask you for a list of your mods and CC as part of troubleshooting. To get that, follow these instructions (instructions courtesy of the Deaderpool Discord server):
Windows
Go to Documents > Electronic Arts > The Sims 4 > Mods
Click on any empty spot in the address bar at the top
Type cmd and press Enter; the command terminal will open
Type the command here and press Enter: dir /s > mods.text
You should now see a text (.txt) file in your Mods folder called mods. Upload this file.
Mac
Locate the terminal. You can find it by going to Applications > Utilities, or using Spotlight by pressing Command + Space, typing terminal and clicking the app result.
Enter the following command, which will take you to the /Mods folder: cd ~/Documents/Electronic\ Arts/The\ Sims\ 4/Mods
Enter the command exactly as shown and press Enter: ls -lr ./* > ./mods.txt
There should now be a file called mods.txt in your /Mods folder. Upload it.
Having issues even after going through the thread? Please feel free to post in this forum.
About The Sims 4 Mods & Custom Content
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How to Use Mods and CC","id":"message:9360653","revisionNum":2,"repliesCount":9,"author":{"__ref":"User:user:63956"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"conversation":{"__ref":"Conversation:conversation:9360653"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9360653"},"body@stripHtml({\"truncateLength\":200})":" Introduction \n The Answers HQ Sims 4 Mod/CC Issues forum is here for your fellow Simmers to help you get playing again when, inevitably, a game update “breaks” some mods and CC. And even though Maxis...","body@stringLength":"10823","rawBody":"
Introduction
\n
The Answers HQ Sims 4 Mod/CC Issues forum is here for your fellow Simmers to help you get playing again when, inevitably, a game update “breaks” some mods and CC. And even though Maxis has built mod use right into Sims 4, things can go very wrong, even corrupt a whole save. Ultimately, players are responsible for their own mod/CC use and its effects on the game. If you use mods/CC, it’s important that you know how to use them safely, how to manage them at game updates, and how to figure out when a mod is what’s causing you problems.
\n
This topic covers how to use mods and custom content (CC) with Sims 4, whether you’re completely new to using them, have run into a problem with installation etc., or just want a refresher.
\n
Many thanks to Crinrict, whose previous FAQ on this topic was essential for parts of this one.
Recently Broken/Updated Mods and CC, pinned in Mod/CC Issues – regularly updated lists of broken/obsolete and updated mods and CC, creators clearing mods for the latest patch, new bugfix mods, and news from creators; a new topic is started for most patches
\n
Mod/CC Issues Master Post, pinned in Mod/CC Issues – key new, recent, and common issues; includes links to previous Broken/Updated Mods and CC lists and other useful posts for mod/CC users
\n
Common Game-Fixing Mods – a list of mods created as temporary fixes for game bugs, with links
\n
How to fix your OneDrive issues – OneDrive is a known cause of many Sims 4 issues, including with mod installation; head here to learn what it causes and how to get your Sims stuff away from it
\n
Moving your “The Sims 4” game folder (and therefore your mods) – on Mac; on Windows
mod = content that’s not from Maxis that changes how the game behaves or that adds new items to the game and that goes in the Mods folder. This doesn’t include Sims, lots, or rooms. It does include CAS and Build/Buy items (CC).
\n
gameplay mod = a mod that impacts gameplay. Often just called “mods” in the Sims community. Some also require a Build/Buy mode object or downloading a lot.
\n
custom content (CC) = Sims mods that that are items found in Build/Buy and CAS modes. Some have gameplay associated with them.
\n
UI mod = Sims mods that change how the games menus look and/or function. Many mods with other functions (adding additional traits, enabling cheats, extending Build mode) also change the UI.
\n
package file = a .package file extension (the last part of a filename, after the period) is used for basic file for a mod or custom content. Not all package files are for Sims 4!
\n
script mod = a mod that includes a file with the filename extension .ts4script. Script mods impact gameplay and often have multiple files. Don’t place mods with these more than one folder deep; see Installation.
\n
dependencies = mods that other mods depend on. Read more on these here.
\n
localthumbcache = a specific .package file in Documents > Electronic Arts > The Sims 4, created by the game. DO delete this every time you remove or replace files in the Mods folder.
\n
last exception (LE) = an error, reported in a file, that the game produces.
\n
vanilla = without mods. If you’re asked to “test vanilla,” drag the Mods folder to your desktop and delete the file called localthumbcache. A vanilla test is used to determine if a game problem is caused by mods.
\n
50-50 = a method of testing mods in batches instead of one at a time. Explained here.
\n
tools = software used to support Sims 4, including mod use, that doesn’t go in the Mods folder. For example, Sims 4 Studio (used for editing CC and batch-updates of CC) and Sims 4 Tray Importer (used for finding which CC a Sim is wearing).
\n
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When Your Game Doesn’t Work: Finding Broken Mods and CC
Sometimes your problem isn’t a mod but looks likely to be one. Sometimes you don’t think it’s a mod but you’ve been asked by a helper to make sure of that. This is called (in Sims world) “testing vanilla.” Here’s how to do it:
\n\n\n
Navigate to Documents > Electronic Arts > The Sims 4
\n
Drag or move (not copy) the Mods folder to your desktop.
\n
Delete the localthumbcache file.
\n
Start Sims 4 and test what’s needed (including whether you’re asked to test in your previous save or a new one). If it works, guess what? It was your mods/CC!
\n\n
\"Clean\" User Folders
\n\n
If you’re asked to test on a \"clean folder,\" here’s Crinrict’s method. Mine is similar:
\n\n
Drag the folder \"The Sims 4\" out of Documents > Electronic Arts to the desktop.
\n
Restart Sims 4.
\n
Reset your Options (you won't be putting the old file back for that).
\n
Test in a new game to see if you still have the problems you did before.
\n\n
When putting content back in after creating a new folder, copy files out of the old folder into the new one. You'll want to copy back these:
\n
\n
files in Saves
\n
files in Tray
\n
files in Mods (but not the Resource.cfg file), but don't forget to test!
\n
files in Screenshots and Videos
\n
\n\n
... and some other useful tricks
\n\n
Some mods leave errors even after being removed. You might need to do a \"Save As,\" have a Sim travel to a new lot, load a different household, or edit a Sim in CAS, for example. Testing a new save or new household can help problem-solve this too. Feel free to post to get support if you're sure your issue is a mod but it seems to persist in your save.
\n\n\n\n\n\n\n
Previous Known Issues
\n\n
The Mod/CC Issues Master Post lists and links to some recent and common issues that are known to be caused by broken mods/CC. You can also search the Mod/CC Issues forum for previous reports, but note that some symptoms can be caused by many different mods or by different mods after different game updates — the mod that was the problem two years ago might not be the problem now, several game updates later.
\n\n
If testing vanilla showed that your issue wasn’t mod-related even though it really looked like it was, you might also find it in that post, or head to Game Issues or Bug Reports.
\n\n\n\n\n\n
The Broken/Updated Mods and CC Lists
\n\n
The Broken/Updated Mods & CC lists kept in AHQ (and, previously, on the earlier Sims forums) give players a convenient first stop when they have an issue and a way to generally keep up with mod news. A new list is started for most patches. If a patch doesn’t require a new list, that info will be in the top post. When you’ve found by testing vanilla that a mod is the cause of your problem, or if it seems really likely that it’s a mod, checking the lists might save you the hassle of more complicated testing.
If a recent patch was for an EP or a major addition to the game (on the scale of when Infants were added, for example), there will have been many mod updates. Many of those mods won’t need another update for a long time. Some of you with a lot of mods hoping not to have to test all of them might want to check the most recent major update list. You’ll find those linked in the Mod/CC IssuesMaster Post.
\n\n\n\n\n\n
The 50-50 Method: Batch Testing
\n\n
Often, the lists don’t solve your problem. That might be because you’re using mods that we can’t discuss at AHQ. It might be because you found a mod that broke a really, really long time ago. You might have found one that hasn’t made it to a “broken” list yet.
\n\n
Thankfully, you don’t have to test every gameplay mod and set of alternative eyelashes separately, one at a time! You can batch-test with a system that Simmers call the 50-50 method. Here’s how:
\n\n\n
If you didn't do that already, test vanilla — without mods or custom content.
\n
Drag your Mods folder to your desktop and delete the localthumbcache file from Electronic Arts > The Sims 4.
\n
Start Sims 4 then exit.
\n
If you have enough disk space, make a test copy of your original Mods folder on your desktop. You can the test copy for the 50-50 so that you don’t lose the organization of your original folder.
\n
Divide your folder up into batches. You might not need to do much for this step depending on how your Mods folder is already organized. You can start with batches as big as half your Mods folder.
\n
Some mods depend on other mods to work. That might be a CC mesh or an injector mod like XML Injector or a core library mod. Make sure dependencies are batched with the mods that depend on them. Otherwise, a mod might seem to not work, but it could just be an installation error.
\n
Start with one batch. Copy it into the new Mods folder the game made. Try it out. Is it all okay? If yes, delete it from Mods, delete localthumbcache, and drag that batch to a folder for cleared batches.
\n
If a batch fails, test part of it. Somewhere in that failed batch is a problem. Separate it into smaller batches and test those separately. It’s common to take out half the batch, hence “50-50.” Remember to keep track of what’s already tested and what isn’t, and keep deleting localthumbcache. Test these sub-batches and keep making them smaller and smaller to narrow down the cause of the problem.
\n
Finally, test the likely culprit alone or with only the mesh/injector/core mods it requires.
\n\n
A 50-50 won’t always find a mod problem. It will, for example, miss issues that aren’t a result of a game patch, like duplicate files, mod conflicts, missing dependencies, having mods you don’t have required packs for, and wrong mod installation. However, while you’re doing the 50-50, you might notice some of these issues, and it’s a great opportunity to make your Mods folder better organized for next time.
\n\n\n\n\n\n
Other Things to Check For
\n\n
\n
Duplicates: Having two copies of a mod, especially an older version and a newer one, can cause lag and other game issues. NOTE: Better Exceptions by TwistedMexi will identify and show you the location of duplicate files. Do not use tools that retain older file dates instead of newer ones. This makes literally no sense. The best way to find duplicates is to \n\n
Keep your files organized by creator.
\n
Actually look in the folder when you add or replace files
\n
Delete the old files
\n\n
\n
Installation issues: Are your mods that have ts4script files only one folder deep? Do you have mods requiring packs you don’t have? Are you missing mesh/core/injector mods your mods/CC depend on? Have you installed mods that are listed by their creators as conflicting with each other?
\n
And more: Are your mods in the right folder? Is OneDrive or another syncing app messing with them? Do you have merged .package files that could include broken content?
\n
\n\n
A Note on “Conflict Detectors”
\n
Mod “conflict detectors” are, unfortunately, accurate only for finding duplicate files and Sims 3 mods. When they point out that two mods “speak” to the same piece of game code, they aren’t telling you if they do that in a way that causes any problems. In other words, they don’t accurately show you that two mods conflict in a way that is meaningful. They also can’t tell you if a mod is outdated.
","body@stringLength":"10893","rawBody":"
When Your Game Doesn’t Work: Finding Broken Mods and CC
Sometimes your problem isn’t a mod but looks likely to be one. Sometimes you don’t think it’s a mod but you’ve been asked by a helper to make sure of that. This is called (in Sims world) “testing vanilla.” Here’s how to do it:
\n\n\n
Navigate to Documents > Electronic Arts > The Sims 4
\n
Drag or move (not copy) the Mods folder to your desktop.
\n
Delete the localthumbcache file.
\n
Start Sims 4 and test what’s needed (including whether you’re asked to test in your previous save or a new one). If it works, guess what? It was your mods/CC!
\n\n
\"Clean\" User Folders
\n\n
If you’re asked to test on a \"clean folder,\" here’s Crinrict’s method. Mine is similar:
\n\n
Drag the folder \"The Sims 4\" out of Documents > Electronic Arts to the desktop.
\n
Restart Sims 4.
\n
Reset your Options (you won't be putting the old file back for that).
\n
Test in a new game to see if you still have the problems you did before.
\n\n
When putting content back in after creating a new folder, copy files out of the old folder into the new one. You'll want to copy back these:
\n
\n
files in Saves
\n
files in Tray
\n
files in Mods (but not the Resource.cfg file), but don't forget to test!
\n
files in Screenshots and Videos
\n
\n\n
... and some other useful tricks
\n\n
Some mods leave errors even after being removed. You might need to do a \"Save As,\" have a Sim travel to a new lot, load a different household, or edit a Sim in CAS, for example. Testing a new save or new household can help problem-solve this too. Feel free to post to get support if you're sure your issue is a mod but it seems to persist in your save.
\n\n\n\n\n\n\n
Previous Known Issues
\n\n
The Mod/CC Issues Master Post lists and links to some recent and common issues that are known to be caused by broken mods/CC. You can also search the Mod/CC Issues forum for previous reports, but note that some symptoms can be caused by many different mods or by different mods after different game updates — the mod that was the problem two years ago might not be the problem now, several game updates later.
\n\n
If testing vanilla showed that your issue wasn’t mod-related even though it really looked like it was, you might also find it in that post, or head to Game Issues or Bug Reports.
\n\n\n\n\n\n
The Broken/Updated Mods and CC Lists
\n\n
The Broken/Updated Mods & CC lists kept in AHQ (and, previously, on the earlier Sims forums) give players a convenient first stop when they have an issue and a way to generally keep up with mod news. A new list is started for most patches. If a patch doesn’t require a new list, that info will be in the top post. When you’ve found by testing vanilla that a mod is the cause of your problem, or if it seems really likely that it’s a mod, checking the lists might save you the hassle of more complicated testing.
If a recent patch was for an EP or a major addition to the game (on the scale of when Infants were added, for example), there will have been many mod updates. Many of those mods won’t need another update for a long time. Some of you with a lot of mods hoping not to have to test all of them might want to check the most recent major update list. You’ll find those linked in the Mod/CC IssuesMaster Post.
\n\n\n\n\n\n
The 50-50 Method: Batch Testing
\n\n
Often, the lists don’t solve your problem. That might be because you’re using mods that we can’t discuss at AHQ. It might be because you found a mod that broke a really, really long time ago. You might have found one that hasn’t made it to a “broken” list yet.
\n\n
Thankfully, you don’t have to test every gameplay mod and set of alternative eyelashes separately, one at a time! You can batch-test with a system that Simmers call the 50-50 method. Here’s how:
\n\n\n
If you didn't do that already, test vanilla — without mods or custom content.
\n
Drag your Mods folder to your desktop and delete the localthumbcache file from Electronic Arts > The Sims 4.
\n
Start Sims 4 then exit.
\n
If you have enough disk space, make a test copy of your original Mods folder on your desktop. You can the test copy for the 50-50 so that you don’t lose the organization of your original folder.
\n
Divide your folder up into batches. You might not need to do much for this step depending on how your Mods folder is already organized. You can start with batches as big as half your Mods folder.
\n
Some mods depend on other mods to work. That might be a CC mesh or an injector mod like XML Injector or a core library mod. Make sure dependencies are batched with the mods that depend on them. Otherwise, a mod might seem to not work, but it could just be an installation error.
\n
Start with one batch. Copy it into the new Mods folder the game made. Try it out. Is it all okay? If yes, delete it from Mods, delete localthumbcache, and drag that batch to a folder for cleared batches.
\n
If a batch fails, test part of it. Somewhere in that failed batch is a problem. Separate it into smaller batches and test those separately. It’s common to take out half the batch, hence “50-50.” Remember to keep track of what’s already tested and what isn’t, and keep deleting localthumbcache. Test these sub-batches and keep making them smaller and smaller to narrow down the cause of the problem.
\n
Finally, test the likely culprit alone or with only the mesh/injector/core mods it requires.
\n\n
A 50-50 won’t always find a mod problem. It will, for example, miss issues that aren’t a result of a game patch, like duplicate files, mod conflicts, missing dependencies, having mods you don’t have required packs for, and wrong mod installation. However, while you’re doing the 50-50, you might notice some of these issues, and it’s a great opportunity to make your Mods folder better organized for next time.
\n\n\n\n\n\n
Other Things to Check For
\n\n
\n
Duplicates: Having two copies of a mod, especially an older version and a newer one, can cause lag and other game issues. NOTE: Better Exceptions by TwistedMexi will identify and show you the location of duplicate files. Do not use tools that retain older file dates instead of newer ones. This makes literally no sense. The best way to find duplicates is to \n\n
Keep your files organized by creator.
\n
Actually look in the folder when you add or replace files
\n
Delete the old files
\n\n
\n
Installation issues: Are your mods that have ts4script files only one folder deep? Do you have mods requiring packs you don’t have? Are you missing mesh/core/injector mods your mods/CC depend on? Have you installed mods that are listed by their creators as conflicting with each other?
\n
And more: Are your mods in the right folder? Is OneDrive or another syncing app messing with them? Do you have merged .package files that could include broken content?
\n
\n\n
A Note on “Conflict Detectors”
\n
Mod “conflict detectors” are, unfortunately, accurate only for finding duplicate files and Sims 3 mods. When they point out that two mods “speak” to the same piece of game code, they aren’t telling you if they do that in a way that causes any problems. In other words, they don’t accurately show you that two mods conflict in a way that is meaningful. They also can’t tell you if a mod is outdated.
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Mods (game mods and CC) aren’t created by Maxis — they’re created by Simmers, who tie into The Sims 4 game code. When the game is updated, the code that gets updated is going to be the code that some mod out there “talks” to, which means that mod can “break.” A mod that uses code that almost never changes will almost never break. A mod that uses code that gets changed a lot will need updating often. This is nobody’s fault. It’s just how mods and games work together.
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So how does this affect you as a player who uses mods? An outdated mod can cause you problems. It might only result in last exception (LE) error files. It might not do anything in your game when it was supposed to. It might make parts of the game inaccessible or really weird looking. It might stop Sims 4 or your game (save) or a World or a household or lot from loading at all. It might even make a save permanently unplayable.*
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* Game bugs can also cause all these problems, but if you have mods/CC, we don’t know you have a game bug, not an outdated mod, until you test “vanilla”. Even then, sometimes a mod actually caused the problem but the problem isn’t reversible.
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Before the Game Updates
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Consider Preventing Auto-Updates
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If you need some time to back up your saves or think you’d rather wait a few days before updating the game, so creators can catch up and so you have time to back up your Saves first, consider turning off the game’s auto-update:
Once you’re ready to update mods, you must also update the game. You can’t put a mod made on, say, game version 1.104 into game version 1.101.
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Back Up Your Saves
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Because some outdated (“broken”) mods can actually corrupt your save file, beforeyou let the EA App/Origin update your game, back up your Saves folder. You might want to also do this before adding newly downloaded mods/CC, in case you found outdated content.
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“Backing up” a folder or file means making a copy of it in a different place. You’ll find your save files in Documents > Electronic Arts > The Sims 4 > Saves. (Your Documents folder is likely not on your F: drive! I have a lot of drives…)
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You can copy that whole folder to somewhere else — such as your desktop, a different folder you make yourself (mine go in Documents > Sims Backups), or a USB key. (Don't rely on OneDrive etc. to automate this, as they don't behave well with Sims 4.) Now you’ll have a pre-patch or pre-new-mods copy to fall back on in case you run into serious problems.
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Even after you’ve decided that you’re ready to play the updated game, keep regular backups. You’ll be grateful for them on that day something goes dreadfully wrong for your favorite save or even your whole folder, and the game’s own restorable files don’t go far enough back or are also corrupted.
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After the Game Updates
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Read the Patch Notes
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Some game updates (patches) affect very few aspects of the game. Some affect a lot. The patch notes, which you’ll find pinned (when new) in Sims 4 News & Updates, show you what’s affected. Patches that are more likely to “break” more mods and CC
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prepare for a new Expansion Pack or Game Pack,
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introduce a new base game feature, or
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fix a lot of bugs.
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Check for Known Broken/Updated Mods
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Before launching the game, check for which mods are obsolete, broken, updated, or cleared. That includes CC! Yes, your Sim’s eyelashes or that one pair of jeans can break the whole game! Remove obsolete and broken mods. Update updated mods.
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When a mod is listed as “obsolete,” that means the thing it “fixed” in the game is now actually fixed by the game update. When a mod is listed as “unsupported,” that means that the creator is no longer going to be updating it. Eventually, it will break. It’s up to you if you want to remove it now or wait till it breaks. Game update time is often when creators decide they’re supporting a mod for the last time.
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Some creators will have a look at the patch notes and changes in game code to see if their mods are still compatible with the game. If the mods pass the test, those creators will “clear” their mods for the patch. Some creators do this only for major patches, and others not at all. Many Simmers will wait for a creator to clear their mods before re-enabling mods, especially for complex script mods. BUT... Modders are human and fallible, and a cleared mod can still have issues. The \"Cleared\" list in this forum is selective with a goal to get you going with some of your mods. It is NOT a replacement for backing up your Saves.
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Many mods aren’t reported broken, obsolete, updated, or cleared right away. There are many reasons for this, all of them valid! Modders might have full-time jobs or school, families, health issues, or other personal priorities. The mods might be complex to test and update. Tools that modders use for testing and mod creation might themselves need updating. Please be patient. One of the main reasons modders have stated they're leaving modding has been that impatient Simmers asking about mod status add to the already high stress of patch time.
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Re-enable Mods
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When you’re ready to play with mods again, re-enable mods/CC in game Options, then restart. (Why re-enable? For most patches, as an extra precaution against outdated mods causing problems, Maxis disables the mod/CC settings in Options.) Remember: Even updated and cleared mods can have issues that weren’t previously known. It’s always okay to exit without saving, and always good to have separate backups of your Saves folder.
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If you can’t wait to play, you have options for that, too.
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Obsolete, Broken, Updated, Cleared: Using the Broken/Updated Mods List
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The current AHQ Broken/Updated Mods & CC list list is pinned in Mod/CC Issues. A new list is started for most patches. If a patch doesn’t require a new list, that info will be in the top post.
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Previous lists are linked in the Master Post pinned in this forum, for if you’re coming back to the game after a while or if the prevous list had a lot of updates. If you’ve been away a long time, you might still end up doing a 50-50 on your Mods folder to identify mods/CC needing an update.
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The list does not include everything. Reasons for mods/creators not being covered are listed in the list’s first post, but sometimes things aren’t on the list just because they haven’t yet been reported broken or because they broke a long time ago or aren’t enough of an issue or common enough to be on the selective “Previously Broken” list. This is another reason to learn how to do a 50-50 on your mods!
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Categories in the Broken/Updated list
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Obsolete – These are bugfix mods that aren’t needed anymore; remove them and delete localthumbcache.
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Broken – These mods/CC must be removed (and localthumbcache deleted), unless there’s a qualification about how their broken that doesn’t apply to your game. If they get updated, they’ll be removed from the list.
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Updated – These replace your old version. Many were broken, even if they were updated before they made it onto the “Broken” mods or CC list. Don’t skip deleting the old version and localthumbcache!
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Core/Injector Mods – These are script mods that other mods rely on. They're listed here so you have their current version numbers, update dates, and download sites.
\n
Cleared – These are creators who have said that, to the best of their knowledge and testing, their mods are compatible with the game update and can be used. Some modders don’t clear mods; some do it only for major patches. Any creator may have missed an issue. This list is very selective. If you are relying on creator clearings, check creators' social media or mod pages. Even if you rely on this, keep backups of your Saves folder.
\n
Previously Broken Mods – This is a selection (not a complete list) of mods that are still broken from previous patches. Remove them.
\n
\n\n\n
Other News Sources
\n\n
For adult mods (or other 18+ mods) and others you don’t see covered at AHQ, check creators’ own social media or mod pages. Many gameplay mod creators keep a master post for mod status, which is extra helpful if you’re coming back to Sims after a long break.
\n\n\n
Mod Managers
\n\n
Mod managers work in different ways. If you use one, you should learn what it does and what it doesn’t do. No mod manager can know for certain by itself if a mod is no longer compatible with the game or is obsolete after an update. Any that even try will never find all instances, especially for obsolete bugfixes. Someone has to feed that info to a mod manager that does mod removals, or you have to remove mods yourself. Most mod managers will update your mods for you if an update is available where the mod manager is looking for it. Curseforge will update your mods after the site approves an update.
\n\n\n\n\n\n
\"But I can’t play without my mods/CC!\"
\n\n
Please, please, pleaseLEAVE MODDERS ALONE. Don’t ask them when they’re going to test their mods or when an update of a broken mod will be released. This is a very big reason for modder burnout. Don’t be like a 5-year-old in the back seat of the car asking their mom “Are we there yet?” Unlike your mom, a mod/CC creator can just quit. And creators who quit have often given pestering from users at game update time as what the last straw was.
\n\n
If you want to play Sims 4 instead of waiting, here are your options:
\n\n\n
Remove your Mods folder to the desktop (delete localthumbcache too), and play a “vanilla” (unmodded) save for during the wait.
\n
Choose to play in spite of risk. If you do this, please first make a backup of your Saves folder!
\n\n
If you want to wait for updates but it’s driving you crazy, pleasefind other things to do. Pick out another game to play, or find a new book to read/show to watch/hobby to engage in. When not playing Sims nags at you anyway (assuming you’re well enough or able to), go for a walk or throw yourself into a necessary chore. Variety in how you spend time is a good thing to pursue!
Mods (game mods and CC) aren’t created by Maxis — they’re created by Simmers, who tie into The Sims 4 game code. When the game is updated, the code that gets updated is going to be the code that some mod out there “talks” to, which means that mod can “break.” A mod that uses code that almost never changes will almost never break. A mod that uses code that gets changed a lot will need updating often. This is nobody’s fault. It’s just how mods and games work together.
\n\n
So how does this affect you as a player who uses mods? An outdated mod can cause you problems. It might only result in last exception (LE) error files. It might not do anything in your game when it was supposed to. It might make parts of the game inaccessible or really weird looking. It might stop Sims 4 or your game (save) or a World or a household or lot from loading at all. It might even make a save permanently unplayable.*
\n\n
* Game bugs can also cause all these problems, but if you have mods/CC, we don’t know you have a game bug, not an outdated mod, until you test “vanilla”. Even then, sometimes a mod actually caused the problem but the problem isn’t reversible.
\n\n\n\n\n\n
Before the Game Updates
\n\n\n
Consider Preventing Auto-Updates
\n\n
If you need some time to back up your saves or think you’d rather wait a few days before updating the game, so creators can catch up and so you have time to back up your Saves first, consider turning off the game’s auto-update:
Once you’re ready to update mods, you must also update the game. You can’t put a mod made on, say, game version 1.104 into game version 1.101.
\n\n\n\n
Back Up Your Saves
\n\n
Because some outdated (“broken”) mods can actually corrupt your save file, beforeyou let the EA App/Origin update your game, back up your Saves folder. You might want to also do this before adding newly downloaded mods/CC, in case you found outdated content.
\n\n
“Backing up” a folder or file means making a copy of it in a different place. You’ll find your save files in Documents > Electronic Arts > The Sims 4 > Saves. (Your Documents folder is likely not on your F: drive! I have a lot of drives…)
\n\n
\n\n
You can copy that whole folder to somewhere else — such as your desktop, a different folder you make yourself (mine go in Documents > Sims Backups), or a USB key. (Don't rely on OneDrive etc. to automate this, as they don't behave well with Sims 4.) Now you’ll have a pre-patch or pre-new-mods copy to fall back on in case you run into serious problems.
\n\n
Even after you’ve decided that you’re ready to play the updated game, keep regular backups. You’ll be grateful for them on that day something goes dreadfully wrong for your favorite save or even your whole folder, and the game’s own restorable files don’t go far enough back or are also corrupted.
\n\n\n\n\n\n
After the Game Updates
\n\n\n
Read the Patch Notes
\n\n
Some game updates (patches) affect very few aspects of the game. Some affect a lot. The patch notes, which you’ll find pinned (when new) in Sims 4 News & Updates, show you what’s affected. Patches that are more likely to “break” more mods and CC
\n\n
\n
prepare for a new Expansion Pack or Game Pack,
\n
introduce a new base game feature, or
\n
fix a lot of bugs.
\n
\n\n
Check for Known Broken/Updated Mods
\n\n
Before launching the game, check for which mods are obsolete, broken, updated, or cleared. That includes CC! Yes, your Sim’s eyelashes or that one pair of jeans can break the whole game! Remove obsolete and broken mods. Update updated mods.
\n\n
When a mod is listed as “obsolete,” that means the thing it “fixed” in the game is now actually fixed by the game update. When a mod is listed as “unsupported,” that means that the creator is no longer going to be updating it. Eventually, it will break. It’s up to you if you want to remove it now or wait till it breaks. Game update time is often when creators decide they’re supporting a mod for the last time.
\n\n
Some creators will have a look at the patch notes and changes in game code to see if their mods are still compatible with the game. If the mods pass the test, those creators will “clear” their mods for the patch. Some creators do this only for major patches, and others not at all. Many Simmers will wait for a creator to clear their mods before re-enabling mods, especially for complex script mods. BUT... Modders are human and fallible, and a cleared mod can still have issues. The \"Cleared\" list in this forum is selective with a goal to get you going with some of your mods. It is NOT a replacement for backing up your Saves.
\n\n
Many mods aren’t reported broken, obsolete, updated, or cleared right away. There are many reasons for this, all of them valid! Modders might have full-time jobs or school, families, health issues, or other personal priorities. The mods might be complex to test and update. Tools that modders use for testing and mod creation might themselves need updating. Please be patient. One of the main reasons modders have stated they're leaving modding has been that impatient Simmers asking about mod status add to the already high stress of patch time.
\n\n\n
Re-enable Mods
\n\n
When you’re ready to play with mods again, re-enable mods/CC in game Options, then restart. (Why re-enable? For most patches, as an extra precaution against outdated mods causing problems, Maxis disables the mod/CC settings in Options.) Remember: Even updated and cleared mods can have issues that weren’t previously known. It’s always okay to exit without saving, and always good to have separate backups of your Saves folder.
\n\n
If you can’t wait to play, you have options for that, too.
\n\n\n\n\n\n\n
Obsolete, Broken, Updated, Cleared: Using the Broken/Updated Mods List
\n\n
The current AHQ Broken/Updated Mods & CC list list is pinned in Mod/CC Issues. A new list is started for most patches. If a patch doesn’t require a new list, that info will be in the top post.
\n\n
Previous lists are linked in the Master Post pinned in this forum, for if you’re coming back to the game after a while or if the prevous list had a lot of updates. If you’ve been away a long time, you might still end up doing a 50-50 on your Mods folder to identify mods/CC needing an update.
\n\n
The list does not include everything. Reasons for mods/creators not being covered are listed in the list’s first post, but sometimes things aren’t on the list just because they haven’t yet been reported broken or because they broke a long time ago or aren’t enough of an issue or common enough to be on the selective “Previously Broken” list. This is another reason to learn how to do a 50-50 on your mods!
\n\n\n
Categories in the Broken/Updated list
\n\n
\n
Obsolete – These are bugfix mods that aren’t needed anymore; remove them and delete localthumbcache.
\n
Broken – These mods/CC must be removed (and localthumbcache deleted), unless there’s a qualification about how their broken that doesn’t apply to your game. If they get updated, they’ll be removed from the list.
\n
Updated – These replace your old version. Many were broken, even if they were updated before they made it onto the “Broken” mods or CC list. Don’t skip deleting the old version and localthumbcache!
\n
Core/Injector Mods – These are script mods that other mods rely on. They're listed here so you have their current version numbers, update dates, and download sites.
\n
Cleared – These are creators who have said that, to the best of their knowledge and testing, their mods are compatible with the game update and can be used. Some modders don’t clear mods; some do it only for major patches. Any creator may have missed an issue. This list is very selective. If you are relying on creator clearings, check creators' social media or mod pages. Even if you rely on this, keep backups of your Saves folder.
\n
Previously Broken Mods – This is a selection (not a complete list) of mods that are still broken from previous patches. Remove them.
\n
\n\n\n
Other News Sources
\n\n
For adult mods (or other 18+ mods) and others you don’t see covered at AHQ, check creators’ own social media or mod pages. Many gameplay mod creators keep a master post for mod status, which is extra helpful if you’re coming back to Sims after a long break.
\n\n\n
Mod Managers
\n\n
Mod managers work in different ways. If you use one, you should learn what it does and what it doesn’t do. No mod manager can know for certain by itself if a mod is no longer compatible with the game or is obsolete after an update. Any that even try will never find all instances, especially for obsolete bugfixes. Someone has to feed that info to a mod manager that does mod removals, or you have to remove mods yourself. Most mod managers will update your mods for you if an update is available where the mod manager is looking for it. Curseforge will update your mods after the site approves an update.
\n\n\n\n\n\n
\"But I can’t play without my mods/CC!\"
\n\n
Please, please, pleaseLEAVE MODDERS ALONE. Don’t ask them when they’re going to test their mods or when an update of a broken mod will be released. This is a very big reason for modder burnout. Don’t be like a 5-year-old in the back seat of the car asking their mom “Are we there yet?” Unlike your mom, a mod/CC creator can just quit. And creators who quit have often given pestering from users at game update time as what the last straw was.
\n\n
If you want to play Sims 4 instead of waiting, here are your options:
\n\n\n
Remove your Mods folder to the desktop (delete localthumbcache too), and play a “vanilla” (unmodded) save for during the wait.
\n
Choose to play in spite of risk. If you do this, please first make a backup of your Saves folder!
\n\n
If you want to wait for updates but it’s driving you crazy, pleasefind other things to do. Pick out another game to play, or find a new book to read/show to watch/hobby to engage in. When not playing Sims nags at you anyway (assuming you’re well enough or able to), go for a walk or throw yourself into a necessary chore. Variety in how you spend time is a good thing to pursue!
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[INFO] How to Use Mods and CC","moderationData":{"__ref":"ModerationData:moderation_data:9360661"},"body":"
Getting Support
\n\n
Still stuck? We’re here for support!
\n\n
Support in this forum assumes that you are fully patched to the latest Sims 4 update. Also, before asking for mod/CC support, check the pinned Broken/Updated Mods thread to update your Mods folder and the Master Post for common issues.
\n\n
When you post a new topic or add to one you found in the Master Post or in search, please be descriptive: To help you, we need to know what symptoms you have in your game, and we need to know what steps you’ve taken to try to isolate the problem.
\n\n
Some kinds of issues are best taken straight to creators’ own support: for example, questions about or issues with particular features of a mod and questions about mod conflicts. Creators also appreciate being told (politely, please!) if you’ve done a thorough test that has found a mod problem. Some Sims Discord communities also offer general support. Note: Please check if you’ve got the right creator before asking them for support! And please don’t ask them if their mods/CC are broken or confirmed working for a new game update.
\n\n\n\n
Adding Pictures and Requested Files
\n\n
When it comes to CC and UI issues especially, sometimes a picture of your symptom helps a lot. Here’s how to add a picture to a post. Please remember that no adult content is permitted at AHQ. If we ask you to upload a screenshot of a folder and it includes an adult mod, we may delete the screenshot after checking the info.
\n\n
Sometimes to help with narrowing down an issue, we’ll ask you to upload a file. For Mod/CC Issues, this is usually a last exception file. But sometimes it’s a list of all your mods and CC. (Yes, all!)
\n\n\n
Getting a List of Your Mods
\n\n
Sometimes a helper will ask you for a list of your mods and CC as part of troubleshooting. To get that, follow these instructions (instructions courtesy of the Deaderpool Discord server):
\n\n
Windows
\n\n
Go to Documents > Electronic Arts > The Sims 4 > Mods
\n
Click on any empty spot in the address bar at the top
\n
Type cmd and press Enter; the command terminal will open
\n
Type the command here and press Enter: dir /s > mods.text
\n
You should now see a text (.txt) file in your Mods folder called mods. Upload this file.
\n\n
Mac
\n\n
Locate the terminal. You can find it by going to Applications > Utilities, or using Spotlight by pressing Command + Space, typing terminal and clicking the app result.
\n
Enter the following command, which will take you to the /Mods folder: cd ~/Documents/Electronic\\ Arts/The\\ Sims\\ 4/Mods
\n
Enter the command exactly as shown and press Enter: ls -lr ./* > ./mods.txt
\n
There should now be a file called mods.txt in your /Mods folder. Upload it.
Support in this forum assumes that you are fully patched to the latest Sims 4 update. Also, before asking for mod/CC support, check the pinned Broken/Updated Mods thread to update your Mods folder and the Master Post for common issues.
\n\n
When you post a new topic or add to one you found in the Master Post or in search, please be descriptive: To help you, we need to know what symptoms you have in your game, and we need to know what steps you’ve taken to try to isolate the problem.
\n\n
Some kinds of issues are best taken straight to creators’ own support: for example, questions about or issues with particular features of a mod and questions about mod conflicts. Creators also appreciate being told (politely, please!) if you’ve done a thorough test that has found a mod problem. Some Sims Discord communities also offer general support. Note: Please check if you’ve got the right creator before asking them for support! And please don’t ask them if their mods/CC are broken or confirmed working for a new game update.
\n\n\n\n
Adding Pictures and Requested Files
\n\n
When it comes to CC and UI issues especially, sometimes a picture of your symptom helps a lot. Here’s how to add a picture to a post. Please remember that no adult content is permitted at AHQ. If we ask you to upload a screenshot of a folder and it includes an adult mod, we may delete the screenshot after checking the info.
\n\n
Sometimes to help with narrowing down an issue, we’ll ask you to upload a file. For Mod/CC Issues, this is usually a last exception file. But sometimes it’s a list of all your mods and CC. (Yes, all!)
\n\n\n
Getting a List of Your Mods
\n\n
Sometimes a helper will ask you for a list of your mods and CC as part of troubleshooting. To get that, follow these instructions (instructions courtesy of the Deaderpool Discord server):
\n\n
Windows
\n\n
Go to Documents > Electronic Arts > The Sims 4 > Mods
\n
Click on any empty spot in the address bar at the top
\n
Type cmd and press Enter; the command terminal will open
\n
Type the command here and press Enter: dir /s > mods.text
\n
You should now see a text (.txt) file in your Mods folder called mods. Upload this file.
\n\n
Mac
\n\n
Locate the terminal. You can find it by going to Applications > Utilities, or using Spotlight by pressing Command + Space, typing terminal and clicking the app result.
\n
Enter the following command, which will take you to the /Mods folder: cd ~/Documents/Electronic\\ Arts/The\\ Sims\\ 4/Mods
\n
Enter the command exactly as shown and press Enter: ls -lr ./* > ./mods.txt
\n
There should now be a file called mods.txt in your /Mods folder. Upload it.
\n\n\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:9360661_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:9360662":{"__typename":"ModerationData","id":"moderation_data:9360662","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9360662":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:63956"},"id":"message:9360662","revisionNum":1,"uid":9360662,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9360661"},"conversation":{"__ref":"Conversation:conversation:9360653"},"subject":"Re: [INFO] How to Use Mods and CC","moderationData":{"__ref":"ModerationData:moderation_data:9360662"},"body":"\n\n\n
Having issues even after going through the thread? Please feel free to post in this forum.
