Since the patch, I can't load any of my households. I have removed all cc and mods from my folder and tried to load again, but get the error code 123.9d5d0e8f.df013302. I have tried all the advice from the forums. Any advice?
Hi @Chumpelet
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Thanks for the response. I've tried all of the above. However, when I load my save game, my households still can't be accessed. (This is without anything in mods folder). However, I can create a new sim from cas and load them in, but when I take them to my other households, I get a problem.
Would you be willing to share your save with me ?
If so, please zip your saves folder and upload it somewhere like dropbox,, googledrive or OneDrive and PM me the link.
