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jpkarlsen
7 years agoHero (Retired)
Did you delete localthumbcache.package as requested.?
In all of your screenshots I can see the faces of the Sims so I'm not really sure what you mean.
7 years ago
1) I'm not the OP, so their screenshots have nothing to do with me (sorry 'bout that); and 2) yes, i did delete localthumbcache.package when i wrote that reply.
- jpkarlsen7 years agoHero (Retired)
Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
- 7 years ago
Hello, I tried to do a factory reset, but it's still the same. Should I try again?
- jpkarlsen7 years agoHero (Retired)
Please repair the game. Rightclick it in Origin game library and select Repair. This will take some time.
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