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kemionline's avatar
kemionline
New Rookie
25 days ago
Solved

Please help cannot load households for weeks

Please can someone kindly help. I am a huge simmer and miss playing so much, I cannot load my main household, and get stuck on the endless loading screen. I can load into CAS mode and build mode with no issues. I have uninstalled the Sims game and reinstalled, repaired the game on the EA app, and updated all mods, I have tried since the August update and have had no luck. I really miss my game and I am worried as I cannot save lots, or my sims to my library or gallery. I don't want to lose any progress. Please help I have attached my files, saves, and mods.

  • kemionline's avatar
    kemionline
    21 days ago

    All fixed! I was able to troubleshoot and noticed that the (Server error. We could not process this Gallery request. Please try again later) still works if you wait to allow the Gallery to close automatically by itself, I saved all my lots. I then bulldozed the lots I couldn't load into and re-downloaded them from my library, all is working smoothly and loading, thank you 💚

10 Replies

  • Try moving the whole mods folder to another place, delete the localthumbcache.package and then test to see if the issue remains without mods/cc there.

     

  • All households load when I remove the mods folder entirely, I have also deleted the localthumbcache.package, what do you recommend? And thank you in advance for your time and help.

  • Some households are loading with no issues, so mods are all fine. I have Better TMEX installed which alerts me to mods that need updating. I moved my Sims household out of my main lot and everything works as normal. I also emptied the house and then moved my family back in and the game loaded,  when the house unfurnished. It appears to be a lot related issue, do you have any advice regarding this? Am I correct in thinking EA are aware and are working on a fix in the next update? Thanks again for your help. 

  • luthienrising's avatar
    luthienrising
    Hero+
    24 days ago

    kemionline​ Did you delete any cooking mods but still had food from those mods in that lot? That would be the one likely mod-related cause given what you're describing. There's no bug report related to any specific broken lots, but bug reports aren't valid if you still have mods anyway.

  • I removed all food related mods (by Apricot Rush). Still experiencing loading issues. Lot issues involve endless loading.

    My issue could relate to this:  https://youtu.be/AqMNLYYUOqg?si=nMVIEz7k5moRLHVB

    Any help would be appreciated and please let me know if you can see any issues from the screenshots attached. Thanks again.

  • luthienrising's avatar
    luthienrising
    Hero+
    23 days ago

    kemionline​ Put the food mods back. See if you can now load the lot. Removing food mods can break lot loading if you don't first delete all food that's on that lot or in those Sim and household inventories from that mod. So far, there's no evidence that the save itself is broken. 

  • This didn't work, still no luck, I cannot access the inventory either. I cannot save the unloadable lots to my library which is the biggest concern, I do not want to lose all my progress. Error reads (Server error. We could not process this Gallery request. Please try again later). If I could save all lots then I could bulldoze lot and start over by replacing the lot again from my library. Please help.

  • kemionline's avatar
    kemionline
    New Rookie
    21 days ago

    All fixed! I was able to troubleshoot and noticed that the (Server error. We could not process this Gallery request. Please try again later) still works if you wait to allow the Gallery to close automatically by itself, I saved all my lots. I then bulldozed the lots I couldn't load into and re-downloaded them from my library, all is working smoothly and loading, thank you 💚