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Hero+

Re: how do I save my game when both alt f4 and ctrl shift c arent working

Try the following

Close the game
Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
Start a new save game
Check if you still have the error
Report back with your results for further steps on how to get your stuff back.