1/2 my packs i spent $$ on GONE.

I am a console player. My playstation says all my packs I’ve bought are installed. Then, why I open the game and get to actually play, it says game data not saved and I cannot access more than half of my DLC that I have purchased. This is ridiculous! I’ve tried closing the game and rebooting it, and creating a new save file. Nothing. And I can’t get through to EA anywhere. They’re stupid help threads on the website does not cover my issue and there’s nowhere to contact them. The chat bot on their website doesn’t even work. As a Playstation player, I obviously have no mods and my game is up-to-date.