[FAQ] Sims 4 Console Download and DLC Issues
This thread will cover the most frequent issues concerning DLC downloads and content.
Please click on your specific console platform under each header for more information.
For DLC Troublesho...
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So my cool kitchen pack and dine out are showing as already installed. However they're not. All my other packs on ps4 work just fine. I have purchased every pack and have spent a lot of money I just want my packs to work. I had uninstall game and since then they're not working. It didn't even give me a option to download them just says installed. I tried deleting and reinstalling again but still not working. Sadly we dont have a option just to delete packs. I restarted the ps4 etc and nothing.
Also let me say we game share and the account with these packs where bought on is primary and still the packs aren't there. See photos below showing we bought them. All the other packs he bought work just fine. Also note the packs do work on his sims 4 game just not mine. But like I stated the others work no problem and these use to work as well till I uninstalled the game yesterday.
I really dont wanna have to spend 30.00 more dollars to buy on my account. Could this be part of the recent update issues? Seems to be a lot of issues with it.
Also just so you know I've tried deactivating the primary and adding again as primary, restoring the license, and restarting ps4 and still nothing for just those 2 packs.
(CM: Multiple posts merged. Check out this post for tips on how to edit and add more to a post.)
@Tintrika There are really very few times this happens. The main one is that the account that purchased the game or packs on is no longer on the console, or that it is not set as primary, or hasn't downloaded the packs again and isn't set as primary for the console, or you need to restore the licenses using the purchasing account.
The other is that you do not have enough hard drive space available.
Please be sure that the game and all it's packs are on the same drive on your console. Move everything from Sims to the internal drive if you use an external one.
A help thread for common DLC issues is here that covers all the different troubleshooting for each of the above.
I have fixed it and here is how so you may know for future reference. Library > Games > The Sims 4 > Playstation Store > Your Add Ons. Comes up with a list of every individual Sims pack you have bought and you can install them individually from here since the other way they kept saying installed. A lady was kind enougb to tell my that little secret. So should you have this issue with someone in the future you can ask them to do this step as welll. I was just going to playstation store and clicking each pack and installing by looking up sims 4 this way was totally different.
@Tintrika That information used to be part of the troubleshooting I linked you. Looks like PSN has moved their site around. I'll need to update my links again. Thanks, and glad you got it fixed.
Edit: I've updated the broken link for PS4 DLC troubleshooting. Thanks again for the heads up.
Awesome, thanks for the help
it’s only available bundled with My First Pet Stuff, and I have to pay another $40 just to play the expansion I already purchased. Is there no way around this?
- @Shardivi You will need to download the pack using your library > purchased and not from the store. if you need more detailed troubleshooting, please refer to the first post of the thread.
- @Tintrika This worked perfect thank uuuu!!
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