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@Tintrika There are really very few times this happens. The main one is that the account that purchased the game or packs on is no longer on the console, or that it is not set as primary, or hasn't downloaded the packs again and isn't set as primary for the console, or you need to restore the licenses using the purchasing account.
The other is that you do not have enough hard drive space available.
Please be sure that the game and all it's packs are on the same drive on your console. Move everything from Sims to the internal drive if you use an external one.
A help thread for common DLC issues is here [Read First]FAQ - Sims 4 Console DLC Issues that covers all the different troubleshooting for each of the above.
You may want to reach out to PSN Support to resolve this if none of the above is helping.
I have fixed it and here is how so you may know for future reference. Library > Games > The Sims 4 > Playstation Store > Your Add Ons. Comes up with a list of every individual Sims pack you have bought and you can install them individually from here since the other way they kept saying installed. A lady was kind enougb to tell my that little secret. So should you have this issue with someone in the future you can ask them to do this step as welll. I was just going to playstation store and clicking each pack and installing by looking up sims 4 this way was totally different.
- PoptartJuniper5 years agoHero (Retired)
@Tintrika That information used to be part of the troubleshooting I linked you. Looks like PSN has moved their site around. I'll need to update my links again. Thanks, and glad you got it fixed.
Edit: I've updated the broken link for PS4 DLC troubleshooting. Thanks again for the heads up.
- 5 years ago
Awesome, thanks for the help
- 4 years ago
it’s only available bundled with My First Pet Stuff, and I have to pay another $40 just to play the expansion I already purchased. Is there no way around this?
- PoptartJuniper4 years agoHero (Retired)@Shardivi You will need to download the pack using your library > purchased and not from the store. if you need more detailed troubleshooting, please refer to the first post of the thread.
- 3 years ago@Tintrika This worked perfect thank uuuu!!
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