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PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

[FAQ] Sims 4 Console Download and DLC Issues

This thread will cover the most frequent issues concerning DLC downloads and content. Please click on your specific console platform under each header for more information. For DLC Troublesho...
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LuBearfriend's avatar
LuBearfriend
5 years ago

hello friends!

I have a problem with the latest DLC. I'm on PS5, playing the PS4 version on Sims 4.

I pre-ordered Cottage Living, downloaded it this morning, but nothing is available in game. When I check on "Packs" in the main menu, at Cottage Living it says "download to use". But when I check my console storage I see it's downloaded already.

I power-cycled my console, I uninstalled and reinstalled everything, I restored licenses. Sadly, none of these have worked ☹️

leuerk's avatar
leuerk
New Rookie
5 years ago

On my Mac its saying that I never even purchased it, even though I preordered it back in June and they've taken my money already. I've tried signing out of my origin account and nothing changes. Every time I tried to go to EAs contact page I keep getting an error code. It has officially released in my time zone. I'm pissed 

  • 3097218473's avatar
    3097218473
    5 years ago

    I preordered the game forever ago, was so excited to play then I heard it would be put later in the day, I installed it on my console manually, but it says download to play in the main menu.....wtf 

      • Avanthalas's avatar
        Avanthalas
        Seasoned Vanguard
        5 years ago

        I am also experiencing this on my PS4.  I preordered the pack and afterward it had a countdown timer to 10am this morning.  The pack downloaded and the timer has disappeared but within the Sims 4 game it says "download to use".  I took today off to play, so that's a bit disappointing.

  • m3wlin3's avatar
    m3wlin3
    5 years ago
    @leuerk I preordered my pack as well, and it's doing the same damn thing to me on my laptop. I'm furious that this is happening to more than a few people. The game is asking me to preorder and pay for the pack AGAIN, even though my EA account says it's been purchased and is processing.
  • maybeitsbran's avatar
    maybeitsbran
    5 years ago

    I HAVE THE SAME PROBLEM!!! I pre-ordered this pack a month ago on my MacBook and origin is saying I need to purchase it in order to play. I already have the exclusive content that came with ordering the pack before Sept 2nd in my game, so to me that feels like proof that I purchased it. I'm so pissed because I was so looking forward to playing this today after all this time ☹️

    • Hi_Gruezii's avatar
      Hi_Gruezii
      5 years ago

      Mine is working now. I just got the update. I’m not sure about MacBook tho. Keep checking for updates for your game 🙂 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,709 PostsLatest Activity: 7 hours ago