[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my ga...
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
Same issue, same questions apply 🙂 Have you reinstalled? Does it happen when you do something specific in the game, or is it crashing apparently randomly?
Thanks! -Mai
Anonymous
8 years ago
Ps4. Bought sims 4 and the bundle that has 3 packs with city living, vampires, and another expansion. It's been pretty much been played non stop since we downloaded it on December 26th or 27th. My girlfriend played for probably 15 hours the first day, then I played for about 15 hours. No issues at all the whole time. She had a character she created and played with her. I built a house, created my SIM, added her SIM to mine and added a pre-created SIM from the game into my file. Even got an existing sim(Rebecca goth) to my household. So I have 4 characters I am playing. No issues. I went to work and my girlfriend was playing last night. Game was crashing every 5 minutes so she stopped. I got on the ps4 when I got home and found out I had a system update waiting to install so I installed it. After it installed I checked for a system update and a sims 4 update. Both up to date. I just got on about an hour ago. Crashed 6 times. My girlfriend created 2 houses, each with 6 sims in them. While trying to add my house and household to her game, her one house got deleted since it wasn't manually saved by her. So I tried to add a premade house to a vacant lot(her while town is vacant except her house). It loads and freezes just as it's trying to close the window to go back to showing the world. Tried this 5 times, crashes every time. It worked almost flawlessly for 30+ hours and now isn't playable. It also crashes truing to load a save file to play. Tried build mode too. Still crashes. Pretty much the menus are where it doesn't crash. Once the system has to load anything, it crashes.
Anonymous
8 years ago
I got on my save file and it's working fine. It's just when I try to put a house from the library on an empty lot whether it's a premade or one I made. But my girlfriend said hers was unplayable and froze every few minutes. I have been playing for about 6 hours now with no crashing. I have 4 sims in my house and stay at home. My girlfriend has 6 but travels with her sims. Btw we also are playing with cheats enabled.
Anonymous
8 years ago
When i try to connect myself on sims 4 on ps4 I have the same issue it happens to me every 5 min to... It sent me an error code CE-34878-0 saying my game or my systeme is not updated but everything is updated i have the lastest version < 1.3.27.3400 (32 bits) > .... and let me tell you when you spent over 100$ on a game and you're not able to play its so frustrating so i hope someone could be able to help us with that
Anonymous
8 years ago
Mines crashes randomly. I have reinstalled and everything is up to date but yet its still broken
@EA_Mai My game seems to crash generally unloading greens travel build mode after spending numerous hours only to lose everything and have to start from the beginning again it is quite annoying and frustrating. Should I try to uninstall and then reinstall I'm not sure how to do that any help would be appreciated thank you.
Yeah I have a ps4 I don’t have any mods & I’m having that same problem... my game would crash when I try to travel and leave build mode. I have a few cheats enabled but never had this problem before... I am using a house that I downloaded from another user but I’ve used one of their house before I believe. I don’t know what could be the problem...
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