[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my ga...
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
OMG, same here! I play on a PS4 with no absolutely no mods. I have all the additional EA content except for Vampire, Discover University, Strangerville and Realm of Magic. Ever since the December update my game crashes multiple times every single time I play it. It crashes regularly when trying to travel, immediately after taking a photo (which makes the photographer career completely unusable), and when entering and/or exiting build/buy mode. It has also sometimes just randomly crashes while not doing any of those things. Beyond frustrating! I'm almost to the point where I just don't want to play it anymore. And I'm certainly not investing any more money in additional content until they start figuring out and fixing these issues. All of my PS4 software is up to date and I don't have any issues with any other games my family plays on the PS4 so I don't think the issue lies with the PS4.
Oh, I almost forgot to say, that I did follow another user’s advice and went through the Rebuild Database steps on the PS4 - which sounds scary but was actually super easy. The game continued to crash after that though, so it was deleting the corrupted Autosave File that finally worked for me.
@wesnic87 Go into application saved data management, saved data in system storage. Once in there, select Sims 4, then there will be a list of your saves, you can delete the auto save file.
You can also load Sims 4, once at the start menu select "Load Game." When the list of your games comes up, simply highlight the autosave and press triangle to delete it.
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