[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my ga...
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
@PoptartJuniper My game is still crashing. I didn’t see anything in the patch notes for V1.29 indicating this crashing issue was addressed, so I’m not surprised, but you indicated above for people to let you know if it was still happening. It is. It continues to frequently crash when exiting the game, when traveling, and when exiting build mode. I haven’t been in CAS since the update, but I’m guessing it’s still crashing then as well.
@KEW0701 I ask at patches, because the bug team does not list all the issues they fix in the patch notes. Sometimes many weeks will pass and no one will have posted in these error threads so I don't know if the issue was resolved so I ask.
@PoptartJuniper OK. I will try to make some time in the next day or so to share my save file. This issue is BEYOND frustrating and makes key components of the game unplayable. Very frustrating for a game I’ve spent hundreds of dollars on. The other night I aged up an infant into a toddler, spent some time in CAS dressing the toddler only to have it crash when exiting, losing all the changes I made. Complete and utter waste of time. You cannot save before exiting CAS so that is one of the worst ones. There is no way to protect yourself from losing your changes and completely wasting your time. Traveling is another big issue because there is no workaround for how you travel Sims. This console crashing issue has been a long standing issue that you can find bug reports on going back as far as 2017, yet it remains an issue to this day. And it only continues to get worse with time. :-(
My current game version is 1.24; I have not dared update with the new patches considering all the problems introduced with them.
I'd hate to say it but I was nearly on the verge of tears last night.
I went to play one of my favorite households, one that has worked perfectly ever since my beloved character Brigitta got married almost 3 years ago, and it caused the game to crash. 3 Times. And I can't understand why.
My playable households are dwindling and I have no idea why and EA won't even fix these crash errors.
I guess my Dad was right. This game has no competition so EA has no incentive to fix any problems. Why spend money fixing them when they can easily put all their effort into making a new game pack that WILL make them money?
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