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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Hi @gators82577,

There are EA staff on the forums like myself but we aren't able to respond to every post to confirm we've seen it and are looking into things. That doesn't mean we're not though. 🙂

Can you share where and what you're doing in-game when the game crashes for you so we can try to reproduce it. And does it always crash at the same point?

Edit to add: does this also happen when you take your pet to visit the vets?

Thanks,

EA_Lanna

gators82577's avatar
gators82577
Seasoned Rookie
6 years ago

What additional information do you need?  I provided a video showing it happen, an entire thread of people explaining that the same thing happened to them (a thread you closed as solved for some strange reason), and a description of the scenario as the original post to this thread.  Please give me something specific that the team would need to know and I will do my best to provide it. 

Edit: to answer your edit question: sometimes it does but that isn’t the only thing that causes the crash, seemingly it is whenever you’re trying to leave the home lot to travel somewhere else. 

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