[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? X
What expansions, game packs, and stuff packs do you have installed? City living, Cats and dogs, Vampires, Tiny living, Laundry day stuff, Glamour stuff, Eco lifestyle
Steps: How can we find the bug ourselves? Simply play and play and suddenly without warning the game will close.
What happens when the bug occurs? The game simply closes.
What do you expect to see? The game not to close randomely.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Dear fellow simmers, 

Is it just me having problem with sims 4 on xbox one today? Its working fine then will randomely close on me from time to time. Then I start it again, its ok and it will close again. Anyone else experiencing this?

I got eco lifestyle when came out and there was no problem at all it appeared only today.

So you guys have any advise for me maybe?

Niki

Edit By Crinrict: Fixed Duplicate Template, Added Tag

Hi there!

Could you uninstall "Eco Living" then reinstall it and see if the issue still occurs?

Thanks!

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.27.3.2300
What expansions, game packs, and stuff packs do you have installed? All stuff packs, game packs, and expansion packs are installed
Steps: How can we find the bug ourselves? It’s in live mode
What happens when the bug occurs? I can’t click on any any objects or sims, and it won’t load anything it just keeps crashing
What do you expect to see? It’s crashes
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No

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Everytime I open my sims game and get to live mode it won’t let me click on anything, and when it does no options pop up, it won’t let me save, and then it crashes. 

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Hi there,

Is this issue still occurring for you? 

If so, could you perform a hard reboot of your console to clear your cache?

Xbox One Hard Reset:

1. Holding the power button down for 10 seconds while the system is on will perform a hard reset.
2. The Xbox One Will Switch Off.
3. Power on the Xbox One again. You’ll see a green start-up screen.
4. All your data is preserved, but the cache will be cleared and settings may reset

If this doesn't fix your issue then you might try uninstalling then reinstalling the base game and all the packs and see if that solves your problem.

Hopefully one of these two will fix the crash issue.

If not, then we will need to investigate more of what is going on.

-SimGuruJoystick

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.27.3.2300
What expansions, game packs, and stuff packs do you have installed? Bowling night stuff Cats and dogs City living Discover university Get famous Get to work Island living Laundry day Outdoor retreat Parenthood Seasons Tiny living Vampires Eco lifestyle (currently not installed due to crash issue)
Steps: How can we find the bug ourselves? Eco lifestyle happens randomly in game play approx 20 mins into game doesn’t matter what I’m doing there will be a sudden buzzing noise then it freezes and logs out to Xbox home screen and loose all game progress to last save
What happens when the bug occurs? Loud buzzing then freeze then auto logs out to Xbox home screen
What do you expect to see? Expect game to work without making odd noises and being logged out
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Only happened since installed eco lifestyle does not occur when eco lifestyle is uninstalled

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We are desperate for help on this as currently can’t use pack at all in game 

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After a month of not being able to play after installing Eco Lifestyle, I saved my house and my household to my library and started a new save. I was able to keep my progress and simoleons but lost my inventory. Maybe this will help.

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.28.72.2300
What expansions, game packs, and stuff packs do you have installed? Get To Work, Island Living, Seasons, Fitness, Cool Kitchen
Steps: How can we find the bug ourselves? I guess just make sure your game is updated ?
What happens when the bug occurs? Almost as soon as I load up my game, it crashes. There doesn’t seem to be any rhyme or rhythm to when it happens
What do you expect to see? That I can play without crashes
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I know that the June update caused crashing etc. and that there was supposed to be a ‘hot fix’ or something but I’ve even had the July update and it’s still crashing. I didn’t notice until today because I was away for two weeks but I have tried all the advice in restarting, resetting etc. I even deleted some games off my Xbox in case it was a storage issue. I tried for an hour and no result. 

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I can’t seem to play at all. 

Hi there,

I see that you are on an older version of the game 1.27.3.2300.

Please update to the newest version that came out recently which is 1.28.72.2300 and see if that fixes your issue.

That update had some fixes to reported crashes that were happening.

Thanks!

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Ep04.1assets.live-ep04.128
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? According to your forums xbox one doesn't allow sharing of saves.
What happens when the bug occurs? When playing my created households. But when I EA created households this doesn't happen. Crashes to black and then to xbox home screen no error code given.
What do you expect to see? I expect to play my created households that I created and built with items provided with your expansion packs.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After purchasing the cats and dogs expansion packs and stuff packs.

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This started when I was below 80 sim households. I done all of the troubleshooting methods. I even deleted my saved game and started fresh. Hopefully this get fixed soon it is starting to make the game unplayable and is taking the desire to play away.

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Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? sims 4
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? not sure
What happens when the bug occurs? The game goes back to my home screen
What do you expect to see? I try to save the game cuts off i try to change an outfit cuts off i try to travel cuts off every single thing it just cuts off..
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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please help me... I really would like to play my game as much money I've spent on it 

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Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? sp10 1.assets.live-sp10.166
What expansions, game packs, and stuff packs do you have installed? university, island living, get famous, seasons, city living, get together, get to work, cats and dogs, parenthood, dine out, spa day, tiny living, my first pet, laundry day, toddler stuff, bowling night,. vintage glamour, backyard stuff, kids room, romantic garden, move hangout, cool kitchen, perfect patio, luxury party
Steps: How can we find the bug ourselves? whilst playing the sound starts to distort and then eventually crashes the game and goes back to xbox home
What happens when the bug occurs? crashes and closes game
What do you expect to see? this not happening
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. downloaded cats and dogs and my first pet

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see above

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Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.assets.live-sp04.167
What expansions, game packs, and stuff packs do you have installed? Eco, university, island, cats and dogs, seasons, work, jungle, parenthood, dine out, tiny living, laundry, toddlers, spooky, cool kitchen, free stuff
Steps: How can we find the bug ourselves? By playing a game (on console) for some time in evergreen harbor.
What happens when the bug occurs? After playing a game for 1-2 hours or maybe less tbh the sound starts to cut off and act weird. Kinda like talking to someone on the phone with bad service. If you continue to play the game after that starts it’ll take about 5 minutes before your game completely crashes. All progress lost if not saved on time.
What do you expect to see? Game should not crash thanks to the addition of an expansion pack. The load screens are also very affected and the game is pretty much unplayable at that point.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Happened after the addition of eco lifestyle

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Please correct this problem in the next patch. Many if not all other playing on console are experiencing the same problems.

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Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? Sims 4
What expansions, game packs, and stuff packs do you have installed? All game packs
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? The does a hard reset when I go into built mode and try to save. Even when I’m offline.
What do you expect to see? Sometimes it will just hard reset even when I’m not in builder mode and just trying to save.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Can’t get a screen shot because it just resets. 

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Which lots & in which world?

I play on PS4. This also happens to me in Windenburg for nearly every lot in the Olde Platz district. All residential lots have a chance of this happening but the Waterlock Redoubt is 100%. I reported this over a year ago & I've seen nothing about it since. Is this also your problem?

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? EP05:1.assets.live-ep05.121
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? I don’t know, if I’m playing it’ll crash after about 10min, if I travel it’ll crash, if I start a club meeting it’ll crash, if I go to modify is cas it’ll crash. Sometimes it crashes just at the start menu.
What happens when the bug occurs? I get returned to Xbox home page
What do you expect to see? To be play uninterrupted, to be able to travel, start a club meeting, modify my sims.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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This game is way to expensive to have all these issues. I own everything and I’ve never had a discount I’ve paid full price for everything. I should be able to play without it crashing. if I’m playing it’ll crash after about 10min, if I travel it’ll crash, if I start a club meeting it’ll crash, if I go to modify is cas it’ll crash. Sometimes it crashes just at the start menu. I tried to upload a video 3 times, it keeps saying file not supported. I’ve literally done everything, uninstalled and reinstalled(more than 5x), move console closer to my WiFi router, reset my Xbox and lost everything(3x), unplugged and plugged back in. NOTHING IS WORKING and every update seems to be for pc/Mac or PlayStation. I’m about to give up and say “F” it with the sims, because it’s always something, always some kind of error. With every new pack comes a whole new host of problems. I still can’t have a grill because my sims will consistently make de-stressing drink and the game cube still keeps multiplying and my sims will no longer do what I assign for more than a sec. 

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Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.31.106.2300
What expansions, game packs, and stuff packs do you have installed? All except Star Wars
Steps: How can we find the bug ourselves? I don’t know, I have uninstalled, rebooted my Xbox , changed profile, delete houses, delete sims and I’m about to just delete the game honestly
What happens when the bug occurs? I can’t go into build mode, travel or do certain interactions without crashing. Also starting this morning my game won’t get past the first loading screen without freezing it has been 20 minutes currently that my screen has been frozen
What do you expect to see? A game that works
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. September patch

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Says all my files are too large

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Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.31.106.2300
What expansions, game packs, and stuff packs do you have installed? All but star wars
Steps: How can we find the bug ourselves? Every time I save or leave household my game crashes
What happens when the bug occurs? My game crashes and exits to the consoles main menu.
What do you expect to see? My game to not crash and be worth playing.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I'm a regular Sims player and every time I save or leave my household my game crashes to my console home screen. I have uninstalled and reinstalled the game and dlcs but no luck. I even tried just making a new game all together but it still happens on that game too. I would love some help as I really would like to play my game but at the moment I cannot play for more than 20 minutes a time. Thanks 

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