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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

EMMS2025's avatar
EMMS2025
Seasoned Veteran
6 years ago

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Gp05: 1 assets.live-gp05.143/ 1.24
What expansions, game packs, and stuff packs do you have installed? A lot of them
Steps: How can we find the bug ourselves? I play on xbox one.
What happens when the bug occurs? While playing screen goes to black. Without saving.
What do you expect to see? Game allowing me to play without crashing.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After I bought the cat & dog expansion.

‌

Game crashes while playing.

EDIT by Crinrict: Added Tag to Title, Added Base Game Version Number

  • EMMS2025's avatar
    EMMS2025
    Seasoned Veteran
    6 years ago

    Why haven't I gotten a response anymore?

    • crinrict's avatar
      crinrict
      Hero+
      6 years ago

      @EMMS2025 You reported in the bug forum. If it's something that is known, those just get forwarded, sometimes QA/CM answer if they need more info.

      If you need troubleshooting help with this, it's better to post in the console tech forum.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      6 years ago
      Hi @EMMS2025,

      Could you share a bit more about the crashes? When do they happen? For example, does it happen when traveling worlds, when visiting the vets, etc.

      Can you also expand on what troubleshooting steps you've tried?

      Thank you,

      EA_Lanna
      • EMMS2025's avatar
        EMMS2025
        Seasoned Veteran
        6 years ago

        I have power cycles my xbox one, cleared cache, cleared persistance storage. Cleared local saves, reset xbox. I even deleted my account then added it back. I deleted my save game and started over again it worked for two days then back to kicking me out. It used to kick me back to the start screen now it kicks me all the way out.

        It usually happens when I have been playing for a while and then go to another household. Specifically the Del Sol Valley households. If I exist CAS it will crash. Existing build mode and when traveling it crashes too. It almost like if I do anything that requires loading it will crash.

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